Omer Siralkhatim
Business Administration
Summary
Driven Network Technician recently certified for Interconnecting Cisco Network Devices (ICND-1 CCENT). Demonstrate competency in operation of data networks, LAN switching technologies, IP routing technologies, network device security and troubleshooting. More than 2 years of experience training and developing staff to meet goals for profitability and revenue.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Network Technician
Atad
Muscat
01.2020 - 01.2022
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Identified and immediately resolved issues with network devices.
- Troubleshot hardware and software to determine and rectify network problems.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Performed necessary maintenance to support network availability.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Supported users both local and by phone with problem resolution and education.
- Ran cabling and installed data drops for new node installations.
- Dressed and installed fiber cabling and hardware.
- Installed patches and performed backups, system builds and image updates.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
Pest Control Technician
Pest Control Solutions
Muscat, Muscat
01.2016 - 02.2018
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Removed debris such as webs and nests from property to support comprehensive pest control strategies.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Applied basic mathematical skills to properly calculate fumigant needs for specific building size and exterior footprint.
- Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
- Factored in current climate and property specifications when preparing and applying chemicals.
Sales Associate
Logiciel IT Solutions
Khartoum, Khartoum
2012.Mar - 2015.Jan
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Recommended accessories and complementary purchases to boost revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained records related to sales, returns and inventory availability.
- Answered customer questions about sizing, accessories and merchandise care.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
BBA - Business Administration And Management
Gulf College
Oman 02.2008 - 02.2012
GED -
Moosa Bin Nasseer High School
Oman 01.1998 - 06.2001
Skills
Network configuration
Regulatory Policy Enforcement
Hardware Inventory Management
Network Troubleshooting
Networking Hardware Installation
Wireless Area Network (WAN) Architecture
Helpdesk administration
Component installation
Network Engineering
Mobile device management
Network support
Staff assistance
MS Office
Analytical and Critical Thinking
Timeline
Network Technician
Atad
01.2020 - 01.2022
Pest Control Technician
Pest Control Solutions
01.2016 - 02.2018
Sales Associate
Logiciel IT Solutions
2012.Mar - 2015.Jan
BBA - Business Administration And Management
Gulf College
02.2008 - 02.2012
GED -
Moosa Bin Nasseer High School
01.1998 - 06.2001