Omar Saleh Shahin
Salalah
Summary
Results-driven General Manager with flair for transforming underperforming teams into top performers. Spearheaded multiple initiatives that streamlined operations and boosted profitability across various departments. Known for fostering collaborative culture that drives innovation and customer satisfaction.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Wyndham Garden Salalah
Salalah, Sultanate of Oman
09.2023 - 02.2025
- Company Overview: A five-star resort featuring 186 rooms & 51 chalets, a dive center, and a spa, nestled in a coastal oasis amidst the Arabian Desert
- Experience a stay at this contemporary, full-service, family-friendly resort located on Mirbat Beach
- A five-star resort featuring 186 rooms & 51 chalets, a dive center, and a spa, nestled in a coastal oasis amidst the Arabian Desert
- Experience a stay at this contemporary, full-service, family-friendly resort located on Mirbat Beach
Cluster Director of Sales & Marketing
Grand Millenium Muscat & Millenium Executive Apartment
Muscat
03.2023 - 05.2023
- Company Overview: A 5-star Grand Millennium & the 4-Star Luxury Apartments in Muscat are in the heart of the city, close to the airport, seamlessly connected to the Muscat Grand Mall
- Centrally located in the business district with total 443 spacious rooms, apartments and suites all luxuriously appointed with contemporary Omani design
- Offering the biggest convention center services in the city to host large weddings and a variety of other social events, incentives, conferences, and exhibitions
- Provide strong leadership by creating a positive and motivating work environment
- Recruit, train, mentor, and develop a high-performing sales and marketing team
- Set clear expectations and goals, and regularly evaluate performance to ensure targets are met or exceeded
- Foster a collaborative culture that encourages teamwork and creativity
- Develop and implement a comprehensive sales and marketing strategy to increase market share and revenue
- Identify target markets, analyze market trends, and monitor competitors to drive business growth
- Establish and maintain relationships with key clients, corporate partners, and travel agencies
- Oversee the creation and execution of effective marketing campaigns and initiatives to enhance the hotel's brand presence
- Ensure the achievement of revenue goals through effective pricing, yield management, and revenue optimization strategies
- Analyze sales data, market reports, and customer feedback to identify opportunities for improvement
- Collaborate with other departments, such as operations and finance, to maximize revenue generation and guest satisfaction
- Cultivate positive relationships with media outlets, influencers, and industry partners to enhance the hotel's visibility
- Oversee the development of compelling marketing collateral, including brochures, websites, and social media platforms
- Maintain brand standards and ensure consistent messaging across all marketing channels
- Act as a brand ambassador and represent the hotel at industry events, trade shows, and networking functions
- A 5-star Grand Millennium & the 4-Star Luxury Apartments in Muscat are in the heart of the city, close to the airport, seamlessly connected to the Muscat Grand Mall
- Centrally located in the business district with total 443 spacious rooms, apartments and suites all luxuriously appointed with contemporary Omani design
- Offering the biggest convention center services in the city to host large weddings and a variety of other social events, incentives, conferences, and exhibitions
Executive Assistant Manager: In-Charge of Sales & Marketing
Millennium Central Downtown Kuwait
01.2019 - 02.2023
- Company Overview: A modern 4star business hotel superbly located closely to the financial and business districts offers 169 rooms along with different function rooms including 2 ballrooms and 8 meeting rooms these venues are best suited for business meeting, conference, private party, dinner or wedding, Handling a team of 7 team members for rooms and convention
- Hiring, Training, and development of new sales executives
- Look at the historical & current data to establish market mix and individual contributions to incremental revenue
- Demonstrates optimism and supports team in achieving sales goals
- Maximize the awareness in GCC market after the conversion to drive corporate & leisure business
- Reconvert lost accounts during the closure and aim for annual slight rate increase once loyalty is regained
- Produces the Annual Revenue Plan in conjunction with Executive Committee, Sales and Marketing Budgets and forecasts
- Analyses current and potential markets/trends coordinates all activities to maintain and increase revenue through added business volume and increased rate
- Plans and executes sales trips to major market areas
- Attends major travel functions to promote sales for the hotel
- Conducts weekly reviews of sales personnel activity to ensure targets and sales objectives are being met
- A modern 4star business hotel superbly located closely to the financial and business districts offers 169 rooms along with different function rooms including 2 ballrooms and 8 meeting rooms these venues are best suited for business meeting, conference, private party, dinner or wedding, Handling a team of 7 team members for rooms and convention
Director of Sales and Marketing
Copthorne Kuwait City
08.2017 - 12.2018
- Hotel Repositioning after Force sudden closure in 2016 lead to losing regular and loyal corporate from previous brand (IHG) loyal customer base and government accounts to nearby competition
- Preparing for the new opening and coordinating with the new management company 'Millennium and Copthorne Middle East and Africa' which took over officially by Feb 2018
- Hotel Opening action plan for Sales & Marketing
- Restructure the S&M department to keep up with the new vision under M&C flagship
- Balance MPI Vs
- ARI
- Target GDS marketing campaign towards the opening (World spam, Galileo, Saber & Amadeus)
- Plans and executes sales trips to major market areas
- Conducts weekly reviews of sales personnel activity to ensure targets and sales objectives are being met
Assistant Director of Sales
Regency Hotel Kuwait
01.2017 - 07.2017
- Company Overview: Regency Hotel Kuwait is the top leading five-star luxurious hotel (upscale 5star category) with 203 elegantly designed rooms and private beach on the shore of the Arabian Gulf
- The hotel is an iconic social landmark, showcasing and hosting the most magnificent gatherings with different function rooms including a stunning ballrooms and more than 6,000 sqm of conference space, the hotel boasts one of the largest convention centers in Kuwait
- Development of new business within the transient, group and events segments for assigned GCC accounts 'Qatar, Bahrain and Dubai.'
- Closely monitoring the competitive situation of the local market
- Prepare contracts and correspondence with key accounts
- Hiring, Training, and development of new 2 sales managers
- Regency Hotel Kuwait is the top leading five-star luxurious hotel (upscale 5star category) with 203 elegantly designed rooms and private beach on the shore of the Arabian Gulf
- The hotel is an iconic social landmark, showcasing and hosting the most magnificent gatherings with different function rooms including a stunning ballrooms and more than 6,000 sqm of conference space, the hotel boasts one of the largest convention centers in Kuwait
Cluster Senior Sales Manager
Crowne Plaza and Holiday Inn Al Thuraya City Hotels
Kuwait City
05.2010 - 12.2016
- Company Overview: Holiday Inn & Crowne Plaza Kuwait Al Thuraya City has 511 guest rooms, suites
- Adjacent and connected
- With total area of meeting space of 8722 sq includes 5 ballrooms and 29 meeting rooms, with massive food and beverage services with almost 4000 Sq ft
- Use knowledge of the hotel operations and the brand to make valuable recommendations to clients
- Handling mixes of segments sports, corporate and groups and events along with the whole oil sector
- Develops a network of prospects and works with key decision makers and influencers to generate leads
- Signed Key accounts working with the competition with 2000 RN
- Take full responsibility for managing and growing accounts
- Get involved in an event
- Guiding and monitoring 2 new Sales executives and reporting a weekly performance report to ADOS
- Planning, attend the events, talk to the guests, follow up and share with the sales team best practice
- Analyzing the reports and strategizing new ways to drive revenue and generate new leads
- Holiday Inn & Crowne Plaza Kuwait Al Thuraya City has 511 guest rooms, suites
- Adjacent and connected
- With total area of meeting space of 8722 sq includes 5 ballrooms and 29 meeting rooms, with massive food and beverage services with almost 4000 Sq ft
Education
Bachelor of Arts - Psychology
Helwan University
09.2000 - 06.2004
Certificate of Completion - Virtual Hospitality Management Program
Wyndham University
05.2024 - 07.2024
Skills
- Leadership and Team Management
- Customer Service
- Communication Skills
- Financial Management
- Organizational skills
- Problem-Solving & Decision-Making
- Sales & Marketing
- Time Management
- Negotiation & Vendor Management
- Strategic planning
- Operations management
- Commercial acumen
- Financial budgeting
- Revenue generation
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Custom
Reference to be provided upon request
Languages
English
Fluent
Arabic
Native
Timeline
Certificate of Completion - Virtual Hospitality Management Program
Wyndham University
05.2024 - 07.2024
General Manager
Wyndham Garden Salalah
09.2023 - 02.2025
Cluster Director of Sales & Marketing
Grand Millenium Muscat & Millenium Executive Apartment
03.2023 - 05.2023
Executive Assistant Manager: In-Charge of Sales & Marketing
Millennium Central Downtown Kuwait
01.2019 - 02.2023
Director of Sales and Marketing
Copthorne Kuwait City
08.2017 - 12.2018
Assistant Director of Sales
Regency Hotel Kuwait
01.2017 - 07.2017
Cluster Senior Sales Manager
Crowne Plaza and Holiday Inn Al Thuraya City Hotels
05.2010 - 12.2016
Bachelor of Arts - Psychology
Helwan University
09.2000 - 06.2004
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