Summary
Overview
Work History
Education
Skills
Training Programs
Timeline
Generic

Omar Al Aufi

Filed Connectivity Champion, Global Network Services
Sultanate Of Oman

Summary

Proven Network Support Specialist with a robust track record at Schlumberger, enhancing network performance and implementation. Excelled in root cause analysis and project collaboration, significantly improving system reliability. Fluent in Arabic and English, adept at time management and network troubleshooting, consistently exceeding service level agreements.

Overview

11
11
years of professional experience

Work History

Field Connectivity Champion

Schlumberger
02.2014 - Current
  • In Network Support Specialist role: Deploy LANs, WANs and wireless networks including servers, routers, hubs, switches, UPSs, and other communication hardware.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
  • Maintain documentation in a location accessible by the team as it relates to network configuration, network mapping, processes and service records.
  • Test and monitor network performance and troubleshoot problem areas as needed.
  • Use network management software and other tools to collect performance statistics and create reports.
  • Implement policies and procedures for network administration, usage and disaster recovery.
  • Install new network equipment and software upgrades.
  • Participate in implementing network security solutions. Understand and utilize the correct problem escalation procedures.
  • Adhere to standards of confidentiality and security.
  • Escalate problems, requirements and special issues as appropriate.
  • In Enterprise Management Centers (EMC) Analyst role: Provide first, second and third level support remotely for connectivity outages and performance-affecting incidents; server outages, hardware events and process failures; and for firewall, PKI, virus block-unblock incidents.
  • Develop knowledge in networking, network security and servers, both physical and virtual.
  • Use Schlumberger's network and server management tools to respond to events triggered by service levels agreed to by the customers.
  • Arrange and coordinate hardware replacement for faulty devices.

Education

Diploma Level - Information Technology

Higher College of Technology
Sultanate Of Oman, Muscat
04.2001 -

Secondary - General

Mousa Bin Naseer
Sultanate Of Oman, Muscat
04.2001 -

Skills

    Strong Work Ethic

    Root Cause Analysis

    Ticket management

    Project Collaboration

    Virtualization Technologies

    Problem-Solving

    Time Management

    Network Troubleshooting

    Arabic (Writing , Reading and Speaking)

    English (Writing , Reading and Speaking)

Training Programs

  • From 17th July 2011 to 17th August 2011 attended a training program in Armed Forces Hospital, Information Technology Department.
  • Throughout, 6th May 2013 to 6th July 2013 joined Ministry of Civil Service, Information Technology Department.
  • On 2020 completed the ITSCC Secondment Program, SLB.
  • On 2021 completed the Distributed Servers Domain, SLB.
  • On 2022 completed the Cyber SOC, SLB.
  • On 2023 completed the ITOM Automation Domain, SLB.


Timeline

Field Connectivity Champion

Schlumberger
02.2014 - Current

Diploma Level - Information Technology

Higher College of Technology
04.2001 -

Secondary - General

Mousa Bin Naseer
04.2001 -

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Omar Al AufiFiled Connectivity Champion, Global Network Services