OHM RAM BABU SIVARATHINA VELUSAMY
Nizwa
Summary
Experienced IT professional with expertise in Microsoft operating systems, MAC, and Linux environments. Demonstrates proficiency in malware troubleshooting, network monitoring tools, and IT hardware configuration. Skilled in data backup procedures and security software management, including Kaspersky and Quick Heal. Strong command over SQL and adept at software upgrading and configuration. Committed to technical empathy and time management efficiency to enhance organisational productivity.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work history
Technical Support Specialist
Ministry of Manpower, Nizwa College of Technology
Nizwa
2007.01 - 2026.05
- Supports the servers and as well as Clients (Lab systems and Staff systems)
- Delivered and maintaining new Domain including Group Policy for users, User Creation, User Rights based on the Group policy, Disaster recovery, RAID Configuration
- Installation, Configuration and Administration of Windows 2013/2016 File and Print Servers & Terminal Services and Remote Desktops
- Administering and auditing Security of Systems and Network Resources by OCS Server & highly responsible for Asset management, Backup, Network connectivity, implementation, integration, and troubleshooting for servers, routers, Firewall, remote Access, storage devices, printers, and scanners for 100+ desktops and 3 servers
- Direct systems administration of 700+ desktops via CA Unicenter remote control and Remote Desktop connection
- OS problems and Patch management
- User data backup, Wireless configuration for Laptop, Outlook express & MS Outlook configuration and trouble shooting
- Antivirus maintenance through the server console for 700+ Desktops and 3 servers including Definition Updating, Patch Management, Log Monitoring, Remote Deploy for clients
- Administer Windows 2016 Domain, Antivirus, Proxy servers and Customized Application servers (Like Attendance system by smart card, Truck tracking system using RFID .etc) to meet all management, employee, and automation needs for corporate Site
- Scheduling Online and Offline backups of Emails, Oracle, SQL & User data and Planning for On-Site and Off-site backup through CA ARC Serve Backup utility
- Consult with IT Heads on future technology issues involving connectivity for LANs, WANs, and Internet applications
Technical Specialist
Global Business Network LLC
2007.11 - 2022.12
- As a Team Leader at State Bank of India RBO Tirunelveli
- Installation of Windows Servers and Nodes for Conversion to Core Banking
- Installation of Windows 2000 Server & Oracle Products in Server
- Responsible for all IT Support operations in high-volume, including supervision technical support team and co-ordination of technical issues involving network, hardware, and operating systems (Windows NT/2000, Windows XP & 9x, Novell, and Network)
- Delivered and maintaining new Domain including Group Policy for users, User Creation, User Rights based on the Group policy, Disaster recovery, RAID Configuration
- Responsible for Asset management, Backup, Network connectivity, implementation, integration, and troubleshooting for servers, routers, Firewall, remote access, storage devices, printers and scanners
- OS problems and Patch management
- User data backup, Wireless configuration for Laptop, Outlook express & MS Outlook configuration and trouble shooting
- Antivirus maintenance through the server console for Desktops and servers including Definition Updating, Patch Management, Log Monitoring, Remote Deploy for clients
- Scheduling Online and Offline backups of Emails, Oracle, SQL & User data and Planning for On-Site and Off-site backup through backup utility
Senior Customer Support Engineer
PCS Technology Ltd.
Chennai
2000.12 - 2007.11
- As a Team Leader at State Bank of India RBO Tirunelveli
- Installation of Windows Servers and Nodes for Conversion to Core Banking
- Installation of Windows 2000 Server & Oracle Products in Server
- Responsible for all IT Support operations in high-volume, including supervision technical support team and co-ordination of technical issues involving network, hardware, and operating systems (Windows NT/2000, Windows XP & 9x, Novell, and Network)
- Delivered and maintaining new Domain including Group Policy for users, User Creation, User Rights based on the Group policy, Disaster recovery, RAID Configuration
- Responsible for Asset management, Backup, Network connectivity, implementation, integration, and troubleshooting for servers, routers, Firewall, remote access, storage devices, printers and scanners
- OS problems and Patch management
- User data backup, Wireless configuration for Laptop, Outlook express & MS Outlook configuration and trouble shooting
- Antivirus maintenance through the server console for Desktops and servers including Definition Updating, Patch Management, Log Monitoring, Remote Deploy for clients
- Scheduling Online and Offline backups of Emails, Oracle, SQL & User data and Planning for On-Site and Off-site backup through backup utility
Technical Analyst
Special Computers
Trichy
Education
Bachelor of Engineering - BE - Electronics and Communications Engineering
Bharathidasan University
India 1995.06 - 1999.04
Skills
- Microsoft Operating systems
- MAC
- Malware troubleshooting
- Microsoft servers
- Network monitoring tools
- IT hardware troubleshooting
- Microsoft
- Android
- Kaspersky
- Win 2000
- Security software
- IT hardware configuration
- Linux
- Blackberry
- Quick Heal
- Win 2016
- Backup software
- Product knowledge expertise
- Data backup procedures
- Technical empathy
- Time management efficiency
- Software upgrading and configuration
- Strong command over sql
REFERENCES
Turkiya, Al Busaidi, Head of Section & Quality Representative, Department of Business Studies, turkiyaalbusaidi@nct.edu.om, +968 99204651, Nizwa college of Technology, Nizwa, Oman
CURRENTPOSITION
Technical Support Specialist, Ministry of Manpower, Nizwa College of Technology. 01/01/07, Present
Timeline
Technical Specialist
Global Business Network LLC
2007.11 - 2022.12
Technical Support Specialist
Ministry of Manpower, Nizwa College of Technology
2007.01 - 2026.05
Senior Customer Support Engineer
PCS Technology Ltd.
2000.12 - 2007.11
Bachelor of Engineering - BE - Electronics and Communications Engineering
Bharathidasan University
1995.06 - 1999.04
Technical Analyst
Special Computers