OBINNA ROWLAND ENYINNAYA
Muscat
Summary
Dynamic professional dedicated to providing exceptional support to team members and clients. Expertise in coordinating appointments, organizing communications, and streamlining office processes to enhance overall efficiency. Known for a positive demeanor and strong relationship-building skills, fostering a welcoming environment that prioritizes outstanding customer service. Committed to ensuring seamless operations and enriching interactions, poised to make a significant impact in any role.
Overview
9
9
years of professional experience
Work History
Process Assistant
Safa Al Buniyan/WUJHA
05.2025 - Current
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Developed and maintained documentation for standard operating procedures to ensure compliance.
- Collaborated with cross-functional teams to improve process accuracy and consistency.
- Trained new staff on best practices and operational protocols, fostering a productive work environment.
- Implemented quality control measures that improved overall service delivery standards.
Procurement Assistant
The Aqar
07.2023 - 04.2025
- Managed procurement processes to ensure timely acquisition of materials and services.
- Coordinated vendor communications to enhance relationship management and service delivery.
- Streamlined purchase order processing, improving operational efficiency and accuracy.
- Assisted in contract negotiations, contributing to cost-effective procurement strategies.
- Analyzed supplier performance metrics to identify areas for improvement and optimization.
- Developed and maintained procurement documentation to support compliance and audit readiness.
Retail Cashier
Pz Nigeria Limited
03.2017 - 01.2022
- Took part in regular training programmes to enhance knowledge base and skills set.
- Assisted with inventory management, bolstering product availability.
- Enhanced customer service by efficiently processing transactions and addressing queries.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Participated actively in stock take exercises contributing towards keeping accurate records on inventory.
- Managed returns and exchanges to ensure customer satisfaction.
- Mastered use of company’s POS system for efficient checkouts.
- Handled large volumes of cash securely, preventing loss or theft.
- Collaborated with team members to meet store goals.
- Resolved customer complaints with effective communication skills.
- Accurately counted change back to customers after transactions.
- Streamlined checkout procedures for improved shopping experiences.
Education
Bachelors Degree -
Federal Polytechnic Oko
Anambra State, Nigeria06-2013
High School Diploma -
Federal Polytechnic Oko
Anambra State, Nigeria06-2013
Skills
Office equipment operations
Shipping and receiving
Just In Time stock control
Customer and client relations
Multi-line telephone skills
VIP guest experience
Data entry
Audio typing
Conflict resolution
Calendar management
Microsoft Office Suite
Flexible
Customer service
Data input
Security awareness
Transport coordination
Strategic planning
Security understanding
Organized and reliable
Clean and neat
Punctual
Attendance tracking
Management support
Assignment delegation
Workflow management
Safety management
Multitasking and time management
Staff mentoring and coaching
Excel spreadsheets
Fast learner
Languages
Arabic
Elementary
English
Full Professional
Timeline
Process Assistant
Safa Al Buniyan/WUJHA
05.2025 - Current
Procurement Assistant
The Aqar
07.2023 - 04.2025
Retail Cashier
Pz Nigeria Limited
03.2017 - 01.2022
Bachelors Degree -
Federal Polytechnic Oko
High School Diploma -
Federal Polytechnic Oko