Noor Mohammad Shaikh
Muscat,MA
Summary
A PMP-certified Project Manager with deep expertise in the banking domain, specializing in managing compliance-related projects, stakeholder engagement, and transformation activities. Proven ability to lead all project activities within a Transformation Management Office (TMO), including scheduling, meeting facilitation, communications, and records management. Leverages advanced process analysis and Business Intelligence concepts to streamline compliance processes and enhance operational efficiency. A highly effective communicator skilled at coordinating cross-functional teams and managing change initiatives to ensure project alignment with strategic business goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Manager (Transformation Management Office)
Gulf Business Machines (GBM)
Muscat
10.2023 - Current
- Manages a portfolio of complex programs within the Transformation Management Office, with a key focus on clients in the Banking and Financial Services sector.
- Leads all project activities, including scheduling and conducting regular project meetings, preparing and distributing detailed Minutes of Meetings (MOMs), and maintaining comprehensive project records for audit and review.
- Oversees stakeholder management and communications, ensuring clear, consistent, and timely updates for all involved parties.
Collaboration Technologies Regional Lead (Banking Transformation)
HSBC Bank Middle East Limited
Abu Dhabi
08.2022 - 03.2024
- Successfully managed a major technology transformation project, deploying new collaboration tools to over 5,400 users across the MENAT region, directly impacting the bank's operational efficiency and compliance posture.
- Led stakeholder engagement at all levels, from senior business leaders to end-users, maintaining clear communication channels and ensuring alignment with the project's strategic objectives.
- Coordinated and arranged numerous training sessions for project teams and stakeholders to facilitate smooth adoption of new systems and processes.
- Applied advanced process analysis to identify improvements in the delivery of collaboration services, contributing to a higher Net Promoter Score (NPS) and better business outcomes.
IT and Office Operations Management
PerfectPack
04.2021 - 07.2022
- Utilized Business Process Management (BPM) techniques to establish and streamline IT and HR systems, resulting in more accurate and efficient operational workflows.
- Developed robust reporting structures that functioned as a Business Intelligence tool, providing management with actionable data for informed decision-making.
Project Manager
IBM Middle East FZ LLC
Abu Dhabi, UAE
07.2012 - 03.2021
- Managed small-to-medium size programs and projects, including the critical EFR system implementation at two UAE airports, overseeing the entire project lifecycle from procurement to final delivery.
- Developed and implemented an automated operational metrics tracker—a key BI tool—to generate detailed reports and provide insights into service desk performance (700+ tickets/month) for Cleveland Clinic Abu Dhabi (CCAD).
- Conducted process analysis and implemented Standard Operating Procedures (SOPs) for IT support services at CCAD, significantly enhancing operational efficiency and consistency.
- Managed project communications and stakeholder engagement for a complex, multi-domain IT infrastructure rollout, ensuring all parties were aligned and informed throughout the project.
IT Project Co-ordinator
Tourism Development and Investment Company (TDIC)
Abu Dhabi, UAE
01.2011 - 02.2012
- Performed as IT Infrastructure projects coordinator on IT Infrastructure and WAN Telecom rollout projects on Saadiyat Island requiring liaison between internal teams & external parties in relation to the ICT and ELV packages
- Ensured that project constraints on quality, time, cost, scope and risk were not impacted due to site-based activities.
- Executed, delivered & completed multiple (4) projects - 1) Deployment of complete telecoms and wireless infrastructure at Jawaher Al Saadiyat; 2) Deployment of complete IT and telecoms infrastructure at Monte Carlo Beach Club ; 3) Rollout telecoms and wireless infrastructure at St Regis Hotel; 4) Rollout end-user devices and deploy telecom solutions at project offices on 3 museum projects namely Guggenheim Museum, Louvre Museum and Zayed Museum.
IT Operations Management
Al Ahmadiah Contracting & Trading LLC
Dubai, UAE
07.2006 - 12.2010
Applications Developer
SysXperts Private Limited
Goa, India
04.2005 - 06.2006
Education
Bachelor of Engineering (B.E.) - Computer Science
Padre Conceicao College of Engineering
Skills
Project Management
Stakeholder Management
Compliance
Change Management
Program leadership
Team leadership
Risk analysis and management
Decision-making
Strategic planning
Team development
Cost management
Team leadership and direction
Team management
Scheduling and planning
Strategic direction
Work Planning and Prioritization
Project lifecycle
Process improvement
Resource management
Budget coordination
Work delegation
Effective negotiations
Interpersonal skills
Cost estimates & budgets
Program reviews
Relationship building
MS office applications
Budgeting and resource management
Operations management
Critical thinking
Cross functional team builder
Remote team management
Presentation creation and delivery
Detail-oriented
Vendor relationship management
Attention to detail
Vendor management
Problem-solving
Scope management
Certification
PMP
Timeline
Program Manager (Transformation Management Office)
Gulf Business Machines (GBM)
10.2023 - Current
Collaboration Technologies Regional Lead (Banking Transformation)
HSBC Bank Middle East Limited
08.2022 - 03.2024
IT and Office Operations Management
PerfectPack
04.2021 - 07.2022
PMP
11-2017
Project Manager
IBM Middle East FZ LLC
07.2012 - 03.2021
IT Project Co-ordinator
Tourism Development and Investment Company (TDIC)
01.2011 - 02.2012
IT Operations Management
Al Ahmadiah Contracting & Trading LLC
07.2006 - 12.2010
Applications Developer
SysXperts Private Limited
04.2005 - 06.2006
Bachelor of Engineering (B.E.) - Computer Science
Padre Conceicao College of Engineering