Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager
Noor Mohammad Shaikh

Noor Mohammad Shaikh

Muscat,MA

Summary

A PMP-certified Project Manager with deep expertise in the banking domain, specializing in managing compliance-related projects, stakeholder engagement, and transformation activities. Proven ability to lead all project activities within a Transformation Management Office (TMO), including scheduling, meeting facilitation, communications, and records management. Leverages advanced process analysis and Business Intelligence concepts to streamline compliance processes and enhance operational efficiency. A highly effective communicator skilled at coordinating cross-functional teams and managing change initiatives to ensure project alignment with strategic business goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Program Manager (Transformation Management Office)

Gulf Business Machines (GBM)
10.2023 - Current
  • Manages a portfolio of complex programs within the Transformation Management Office, with a key focus on clients in the Banking and Financial Services sector.
  • Leads all project activities, including scheduling and conducting regular project meetings, preparing and distributing detailed Minutes of Meetings (MOMs), and maintaining comprehensive project records for audit and review.
  • Oversees stakeholder management and communications, ensuring clear, consistent, and timely updates for all involved parties.

Collaboration Technologies Regional Lead (Banking Transformation)

HSBC Bank Middle East Limited
08.2022 - 03.2024
  • Successfully managed a major technology transformation project, deploying new collaboration tools to over 5,400 users across the MENAT region, directly impacting the bank's operational efficiency and compliance posture.
  • Led stakeholder engagement at all levels, from senior business leaders to end-users, maintaining clear communication channels and ensuring alignment with the project's strategic objectives.
  • Coordinated and arranged numerous training sessions for project teams and stakeholders to facilitate smooth adoption of new systems and processes.
  • Applied advanced process analysis to identify improvements in the delivery of collaboration services, contributing to a higher Net Promoter Score (NPS) and better business outcomes.

IT and Office Operations Management

PerfectPack
04.2021 - 07.2022
  • Utilized Business Process Management (BPM) techniques to establish and streamline IT and HR systems, resulting in more accurate and efficient operational workflows.
  • Developed robust reporting structures that functioned as a Business Intelligence tool, providing management with actionable data for informed decision-making.

Project Manager

IBM Middle East FZ LLC
Abu Dhabi, UAE
07.2012 - 03.2021
  • Managed small-to-medium size programs and projects, including the critical EFR system implementation at two UAE airports, overseeing the entire project lifecycle from procurement to final delivery.
  • Developed and implemented an automated operational metrics tracker—a key BI tool—to generate detailed reports and provide insights into service desk performance (700+ tickets/month) for Cleveland Clinic Abu Dhabi (CCAD).
  • Conducted process analysis and implemented Standard Operating Procedures (SOPs) for IT support services at CCAD, significantly enhancing operational efficiency and consistency.
  • Managed project communications and stakeholder engagement for a complex, multi-domain IT infrastructure rollout, ensuring all parties were aligned and informed throughout the project.

IT Project Co-ordinator

Tourism Development and Investment Company (TDIC)
Abu Dhabi, UAE
01.2011 - 02.2012
  • Performed as IT Infrastructure projects coordinator on IT Infrastructure and WAN Telecom rollout projects on Saadiyat Island requiring liaison between internal teams & external parties in relation to the ICT and ELV packages
  • Ensured that project constraints on quality, time, cost, scope and risk were not impacted due to site-based activities.
  • Executed, delivered & completed multiple (4) projects - 1) Deployment of complete telecoms and wireless infrastructure at Jawaher Al Saadiyat; 2) Deployment of complete IT and telecoms infrastructure at Monte Carlo Beach Club ; 3) Rollout telecoms and wireless infrastructure at St Regis Hotel; 4) Rollout end-user devices and deploy telecom solutions at project offices on 3 museum projects namely Guggenheim Museum, Louvre Museum and Zayed Museum.

IT Operations Management

Al Ahmadiah Contracting & Trading LLC
Dubai, UAE
07.2006 - 12.2010

Applications Developer

SysXperts Private Limited
Goa, India
04.2005 - 06.2006

Education

Bachelor of Engineering (B.E.) - Computer Science

Padre Conceicao College of Engineering

Skills

Project Management

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Certification

PMP

Timeline

Program Manager (Transformation Management Office)

Gulf Business Machines (GBM)
10.2023 - Current

Collaboration Technologies Regional Lead (Banking Transformation)

HSBC Bank Middle East Limited
08.2022 - 03.2024

IT and Office Operations Management

PerfectPack
04.2021 - 07.2022

PMP

11-2017

Project Manager

IBM Middle East FZ LLC
07.2012 - 03.2021

IT Project Co-ordinator

Tourism Development and Investment Company (TDIC)
01.2011 - 02.2012

IT Operations Management

Al Ahmadiah Contracting & Trading LLC
07.2006 - 12.2010

Applications Developer

SysXperts Private Limited
04.2005 - 06.2006

Bachelor of Engineering (B.E.) - Computer Science

Padre Conceicao College of Engineering

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Noor Mohammad Shaikh