Nolan Norris
STORE SUPERVISOR
MUSCAT
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Store Supervisor
Rivoli Group LLC
Muscat, Oman
08.2015 - Current
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Oversaw preparation and distribution of promotional materials and flyers.
- Answered product questions and assisted customers in selection.
- Oversaw employees and store functions on daily basis.
- Guided and motivated the team by establishing and communicating responsibilities and duties to each team member.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Trained and oriented associates to maximize team performance.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Sales Associate
Kenneth Cole
New York
02.2015
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customer needs and provide assistance and information on products and features
- Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in the store
- Remain knowledgeable on products offered and discuss available options
- Cross sell products
- Team-up with co-workers to ensure proper customer service
- Build productive trust relationships with customers.
Customer Service Officer
Indigo Airlines
03.2013
- Responsible for making daily reservations for passengers
- Making a report of daily sales that have been generated
- Up selling passengers
- In charge of customer experience at the boarding gates
- In charge of arrival procedures at the airport
- Building on customer relationship to retain passengers.
Front Office Associate (Management Trainee)
The Retreat
06.2011
- Handled check-in and check-out of guests
- Worked as a telephone operator, helping in-house as well as other guests with valuable information about the hotel
- Helped with the reservation department in preparing guest bookings as well as helping with the allotment of rooms for guests.
Industrial Trainee
Le Royal Meridien - Starwood Hotels and Resorts
05.2009
- Helped as a steward in the banquets department, Imperial china restaurant and the Lounge Bar
- Was responsible for the mis-en-place and mis-en-scene of the restaurant
- Worked with the Food & Beverage controller in the finance department and helped with the inventory of restaurants as well as the kitchen
- Worked with the housekeeping department and was responsible in cleaning, storing and distribution of linen to various department in the hotel
- Worked with the banquet sales team and helped in organizing and updating the function prospectus.
Education
Bachelor of Science - Hospitality
University of Mumbai, St. Andrews College.
Mumbai, India. 06.2008 - 05.2011
Associate of Arts -
St. Andrews College, State Board Of Secondary School
Mumbai, India. 06.2006 - 02.2008
Certificate (SSC -
St. Anne’s High School
Mumbai, India. 06.2001 - 06.2006
Skills
Excellent people skills
Exceptional customer service
Sales training
Merchandising understanding
Problem-solving skills
Accomplishments
- Increased sales by 67% in a highly competitive environment by focusing on the price sensitive customer segments who valued service, which eliminated the need to use price as a mechanism for securing new business.
- 98 - 100% score for Mystery shopper.
Hobbies
Reading
Drawing
Gaming
Timeline
Store Supervisor
Rivoli Group LLC
08.2015 - Current
Sales Associate
Kenneth Cole
02.2015
Customer Service Officer
Indigo Airlines
03.2013
Front Office Associate (Management Trainee)
The Retreat
06.2011
Industrial Trainee
Le Royal Meridien - Starwood Hotels and Resorts
05.2009
Bachelor of Science - Hospitality
University of Mumbai, St. Andrews College.
06.2008 - 05.2011
Associate of Arts -
St. Andrews College, State Board Of Secondary School
06.2006 - 02.2008
Certificate (SSC -
St. Anne’s High School
06.2001 - 06.2006