NITHIN KM
MUSCAT,OMAN
Summary
Accomplished professional with expertise in customer service, cost estimation, and workflow optimisation. Demonstrates advanced skills in quality control, inventory management, and negotiation. Possesses a deep understanding of vehicle parts and workshop operations, enhancing automotive repair processes. Committed to service plan upselling and improving workshop efficiency through strategic planning. Aims to leverage skills in a dynamic environment to drive operational excellence.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
SERVICE ADVISOR & TEAM LEADER
AL HASHAR AUTOMOTIVE SAOC-NISSAN
MUSCAT
09.2024 - 12.2025
- Leading the Bodyshop operations, coordinating repairs, and ensuring customer satisfaction. Supervising technicians, monitoring workflow, and maintaining quality standards.
- Verified service orders and coordinated parts availability to streamline repair scheduling, reducing vehicle downtime and enhancing workflow efficiency.
BODYSHOP MANAGER
INDUS MOTOR CO.PVT.LTD
KERALA
10.2017 - 08.2024
- Managed the complete bodyshop operations including staff, workflow, and customer service. Handled claims, estimates, and ensured timely delivery with quality.
- Coordinated parts procurement and inventory management to streamline repair workflows, reducing vehicle turnaround time and improving overall shop efficiency.
- Implemented quality control inspections on repaired vehicles, enhancing finish durability and elevating customer satisfaction through consistent service standards.
BODYSHOP ADVISOR
INDUS MOTOR CO.PVT.LTD
KERALA
09.2014 - 09.2017
- Leading the Bodyshop operations, coordinating repairs, and ensuring customer satisfaction.
- Coordinated repair timelines with technicians to streamline workflow, resulting in improved vehicle turnaround and enhanced customer satisfaction.
Education
BE - Mechanical Engineering
VTU
Bangalore 06.2010 - 03.2014
Senior Secondary - undefined
Kozhikode, Kerala 03.2008 - 03.2010
Matriculation - undefined
Kozhikode, Kerala 06.2007 - 03.2008
Skills
- Customer service Expert
- Quality control Advanced
- Cost estimation Expert
- Inventory management Advanced
- Negotiation Advanced
- Workflow optimization Expert
- Knowledge of vehicle parts
- Understanding workshop processes
- Automotive repair understanding
- Workshop operations
- Service plan upselling
LANGUAGES
ENGLISH C2 - Proficiency
HINDI B1 - Intermediate
TAMIL A1 - Elementary
MALAYALAM C2 - Proficiency
KANNADA B1 - Intermediate
COMUTER KNOWLEDGE
- DMS(ORACLE)
- DMS(Keyloop-Autoline)
- Microsoft Office
Custom
Passport Number - Y4727659
Date of Expiry - 08/07/2034
Timeline
SERVICE ADVISOR & TEAM LEADER
AL HASHAR AUTOMOTIVE SAOC-NISSAN
09.2024 - 12.2025
BODYSHOP MANAGER
INDUS MOTOR CO.PVT.LTD
10.2017 - 08.2024
BODYSHOP ADVISOR
INDUS MOTOR CO.PVT.LTD
09.2014 - 09.2017
BE - Mechanical Engineering
VTU
06.2010 - 03.2014
Senior Secondary - undefined
03.2008 - 03.2010
Matriculation - undefined
06.2007 - 03.2008