NITHIN KM
MUSCAT,OMAN
Summary
Accomplished professional with expertise in customer service, cost estimation, and workflow optimisation. Demonstrates advanced skills in quality control, inventory management, and negotiation. Possesses a deep understanding of vehicle parts and workshop operations, enhancing automotive repair processes. Committed to service plan upselling and improving workshop efficiency through strategic planning. Aims to leverage skills in a dynamic environment to drive operational excellence.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
SERVICE ADVISOR & TEAM LEADER
AL HASHAR AUTOMOTIVE SAOC-NISSAN
MUSCAT
2024.09 - 2025.12
- Leading the Bodyshop operations, coordinating repairs, and ensuring customer satisfaction. Supervising technicians, monitoring workflow, and maintaining quality standards.
- Verified service orders and coordinated parts availability to streamline repair scheduling, reducing vehicle downtime and enhancing workflow efficiency.
BODYSHOP MANAGER
INDUS MOTOR CO.PVT.LTD
KERALA
2017.10 - 2024.08
- Managed the complete bodyshop operations including staff, workflow, and customer service. Handled claims, estimates, and ensured timely delivery with quality.
- Coordinated parts procurement and inventory management to streamline repair workflows, reducing vehicle turnaround time and improving overall shop efficiency.
- Implemented quality control inspections on repaired vehicles, enhancing finish durability and elevating customer satisfaction through consistent service standards.
BODYSHOP ADVISOR
INDUS MOTOR CO.PVT.LTD
KERALA
2014.09 - 2017.09
- Leading the Bodyshop operations, coordinating repairs, and ensuring customer satisfaction.
- Coordinated repair timelines with technicians to streamline workflow, resulting in improved vehicle turnaround and enhanced customer satisfaction.
Education
BE - Mechanical Engineering
VTU
Bangalore 2010.06 - 2014.03
Senior Secondary - undefined
Kozhikode, Kerala 2008.03 - 2010.03
Matriculation - undefined
Kozhikode, Kerala 2007.06 - 2008.03
Skills
- Customer service Expert
- Quality control Advanced
- Cost estimation Expert
- Inventory management Advanced
- Negotiation Advanced
- Workflow optimization Expert
- Knowledge of vehicle parts
- Understanding workshop processes
- Automotive repair understanding
- Workshop operations
- Service plan upselling
LANGUAGES
ENGLISH C2 - Proficiency
HINDI B1 - Intermediate
TAMIL A1 - Elementary
MALAYALAM C2 - Proficiency
KANNADA B1 - Intermediate
COMUTER KNOWLEDGE
- DMS(ORACLE)
- DMS(Keyloop-Autoline)
- Microsoft Office
Custom
Passport Number - Y4727659
Date of Expiry - 08/07/2034
Timeline
SERVICE ADVISOR & TEAM LEADER
AL HASHAR AUTOMOTIVE SAOC-NISSAN
2024.09 - 2025.12
BODYSHOP MANAGER
INDUS MOTOR CO.PVT.LTD
2017.10 - 2024.08
BODYSHOP ADVISOR
INDUS MOTOR CO.PVT.LTD
2014.09 - 2017.09
BE - Mechanical Engineering
VTU
2010.06 - 2014.03
Senior Secondary - undefined
2008.03 - 2010.03
Matriculation - undefined
2007.06 - 2008.03