Nilesh Shelke

- Designed high-level solutions for Office 365 migration projects, ensuring seamless transition and integration.
- Management and Supervision of migrations projects involved various data repositories to Office 365 environment, ensuring efficiency and minimal disruption.
- Created comprehensive Discovery documents, devised testing/POC strategies, and developed migration pathways and strategies, resulting in successful project outcomes.
- Planned and executed migration projects with a focus on design, implementation, and stakeholder satisfaction.
- Managed project teams through all phases including data discovery, pathway selection, extraction and analysis, content owner interviews, test migrations, POCs, and post-migration activities.
- Acted as Subject Matter Expert (SME) for all migration-related activities, providing strategic guidance and ensuring project success.
- Coordinated and led meetings between program management, business stakeholders, and implementation teams to drive project alignment and progress.
- Possess expertise in various collaboration applications such as Confluence, Slack, G-suite, Zoom, and WebEx, enhancing productivity and communication within teams.

• - Served as SharePoint administrator, providing technical support for SharePoint Online, Power Automate, Exchange, and MS Teams.
• - Planned and executed migration tasks from on-premises systems to SharePoint Online.
• - Managed ticketing system to resolve issues related to Flow, SharePoint Online, MS Teams, and basic Exchange queries.
• - Administered, developed, and maintained SharePoint Online, OneDrive, and Power Automate flows.
• - Educated users on alternative options available within Office 365 compared to legacy systems.

- Worked as SharePoint Administrator and consultant, handling queries and issues related to SharePoint Online, OneDrive for business.
- Worked on PowerApps and power Automate.
- Creation of Monthly reports for different services under project and sharing details with stakeholders.
- Simultaneously, worked on ticketing system where handling issues related to MS teams, SharePoint Online, SharePoint 2010 and OneDrive for business.
- Creation of training content like knowledge-based articles, training videos, delivered product training to different markets.
- Worked on migration using sharegate, also done migration using Microsoft SharePoint migration tool.

- Served as Office 365 Administrator, delivering technical support to international clients.
- Troubleshooted configuration, deployment, and customization issues for SharePoint, Yammer, OneDrive, Exchange, Skype, and Office 365.
- Configured, administered, and maintained Office 365 environments.
- Consulted with clients to understand their requirements and operational environments, providing tailored solutions to meet their needs.
- Collaborated within a team to provide 24/7 support, ensuring uninterrupted service for clients throughout the year.
- Managed client escalations and facilitated weekly calls to maintain seamless processes.

- Provided technical support for SharePoint to Microsoft clients, troubleshooting configuration, deployment, and customization issues for SharePoint and Office 365.
- Configured, administered, and maintained SharePoint, specializing in SharePoint Designer workflows and out-of-the-box workflows.
- Managed user profiles, My Sites, and enterprise search configuration.
- Resolved issues such as user permissions on SharePoint sites, non-functional alerts, and testing new solutions in development environments before production deployment.
- Experienced in SharePoint backup/restore and migration between domains.
- Proficient with OneDrive for Business and Next Generation Sync Client Tool.
- Handled escalation requests and conducted triages for engineering teams.
- Proficient in Client-side Object Model (CSOM) and REST API for SharePoint.
- Familiar with Exchange Online, including permissions, security options, compliance features, recipients, audit logs, and e-discovery.
- Knowledgeable in Microsoft Teams, PowerApps, Flow, Stream, Sway, and Office 365 Forms.

- Analyzed and assessed client-provided content to understand requirements.
- Modified content to meet specified criteria and uploaded it to their database.
- Evaluated content quality based on client requirements and established parameters.
- Participated in weekly client calls to review content quality and quantity metrics.