Nikka Marie Eballe
Cebu City
Summary
Proven track record in enhancing customer satisfaction and cabin safety, demonstrated during my tenure with Omanair. Skilled in emergency procedures and customer assistance, I excel in maintaining professionalism under pressure. My initiative-taking ability and adherence to company policy have significantly improved team performance and passenger experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Crew
Omanair
05.2023 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Cabin Crew
Cebu Pacific Air
05.2022 - 04.2023
- Greeting Passengers as they board and assisting them to their assigned seats and providing special attention to certain passengers, such as the elderly and disabled.
- Checking the condition and provision of emergency equipment, demonstrating emergency safety procedures.
- Offer the best comfort and smooth flight Serving meals and refreshments Complying with food safety standards while serving food and beverages to the guest.
- Performing pre‑flight checks for safety purposes Maintaining a friendly, positive demeanor while communicating with passengers and responding to their questions
Team Leader
Tech Mahindra
10.2020 - 03.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed 15 associates under my team to help them achieve the company goals to accept no limits, alternative thinking, and drive positive change.
- Established efficient workflow processes, monitored daily productivity, and implemented a corrective action plan that is effective to the associate to help them improve on their performance.
Cabin Crew
Omanair
08.2018 - 03.2020
- Providing a high level of Customer Service while engaging with customers and delivering safe presentations.
- Performing First Aid on passengers in emergency situations Complying with food safety standards while serving food and beverages to the guest.
- Performing pre‑flight checks for safety purposes Maintaining a friendly, positive demeanor while communicating with passengers and responding to their questions.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
Customer Service Agent
Skylogistics Philippines
06.2017 - 06.2018
- Communicated constantly with the other Ground Crew personnel and Flight Crew for the status of their flights.
- Monitored flights that are Cancelled, Diverted and Delayed to ensure that the passengers are updated and well assisted by the team
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
Education
Bachelor of Science - Tourism And Travel Management
Bohol Island State University - Main Campus
Tagbilaran City, Bohol, Philippines03.2017
High School Diploma -
Dr. Cecilio Putong National High School
Tagbilaran City, Bohol, Philippines06.2013
Skills
- Customer Assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural Sensitivity
- Initiative-taking
- Assertiveness
- Grooming and Personal Hygiene
- Emergency Procedures
- Company policy adherence
- Flight Preparation
Certification
Aircraft Trained
Boeing - 737-800/-8Max/900, 787-800/-900
Airbus - 330 - 200/-300
ATR - 600
Training and Certification
- Lead Cabin Crew Training - Cebu Pacific Air/ Cebgo
- Initial Cabin Crew Training Course and Safety Emergency Procedures - Oman Air
- Initial Cabin Crew Training Course - Cebu Pacific Air / Cebgo
- Leadership Training - Tech Mahindra
- Safety Management Training - Cebu Pacific Air Philippines
- Aviation Security Awareness - Cebu Pacific Air Philippines
Languages
English, Tagalog
Native language
Arabic
Beginner
A1
Timeline
Cabin Crew
Omanair
05.2023 - Current
Cabin Crew
Cebu Pacific Air
05.2022 - 04.2023
Team Leader
Tech Mahindra
10.2020 - 03.2022
Cabin Crew
Omanair
08.2018 - 03.2020
Customer Service Agent
Skylogistics Philippines
06.2017 - 06.2018
Bachelor of Science - Tourism And Travel Management
Bohol Island State University - Main Campus
High School Diploma -
Dr. Cecilio Putong National High School
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