NEYAZ AHMAD

• Over 12 years of experience (including 3 years GCC experience) in Production & Application Support, Project Management and People Management in the IT industry in Retail, Banking and Telecom domains.
• Currently working as, a Business Intelligence Lead at Ooredoo, Oman, focusing on project evaluation, delivery and improvement.
• Recognized for delivering exceptional customer support through a team of Application Support Specialists, optimizing service delivery and processes.
• Skilled in managing critical incidents, ensuring service availability, and applying Agile methodologies to enhance project outcomes and efficiency.
• Proven ability to foster a collaborative team environment, improving performance and productivity.
• Managed and delivered projects using Agile methodologies, optimizing resource allocation, tracking KPIs, and implementing process improvements to drive efficiency and cost savings.
• Documenting all processes, upgrades, server configurations, EOL details, and licensing, ensuring comprehensive knowledge sharing and compliance.
• Collaborated with stakeholders to identify critical metrics and KPIs, developing comprehensive dashboards that improved data-driven decisions.
• Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

· Introducing Scrum methodologies to optimize operations, foster collaboration, and ensure effective project management.

· Supported Product owners with User stories, monitored backlogs and tracked the performance of the project. Facilitated Scrum ceremonies.

· Spearheaded the adoption of Microsoft Power BI and Tableau for data visualization, improving business understanding and driving an increase in productivity by 28%.

· Gathered and analyzed business requirements to develop comprehensive reporting solutions that meet user needs

· Adopted DAX functions for creating calculated columns and table measures in Power BI, leading to an increase in reporting efficiency by 30%.

· Developed custom dashboards using Power BI & Tableau reducing the decision-making cycle by 50% and delivering actionable insights in real time.

· Delivered several successful sprints having greater business impact as part of the BI Agile.

· Orchestrating DWH operations, coordinating major/minor activities, incidents, service requests, and change requests to safeguard system reliability and performance.

· Optimized IT service management using ITIL best practices, reducing service downtime by 95% and improving service delivery efficiency.

· Automated data pipelines, cutting processing times by 50% and increasing data accuracy by reducing human errors.

· Achieving zero downtime and meeting 100% SLAs consistently through proactive management.

· Automated important reports, provided suitable windows to run them, enabling faster data reporting for stakeholders.

· Leading successful upgrades of key systems, including MicroStrategy (11.3 to 11.4), Teradata (16.0 to 17.2), and Informatica (10.5.1 to 10.5.6.1), ensuring stakeholder alignment throughout.

· Automated data pipelines, cutting processing times by 50% and increasing data accuracy by reducing human errors.

· Facilitating the seamless migration from Cloudera to Ligadata Data Platform, executing the transition within record time and ensuring smooth handover to the Ops team.

· Reducing DWH loading time from 11 hours to 7 hours, driving significant operational efficiency gains.

· Documenting all processes, upgrades, server configurations, EOL details, and licensing, ensuring comprehensive knowledge sharing and compliance.

• Project Management Certification (PMP)
• Scrum Master (PSM1)
• Azure Admin Associate
• ITIL Foundation Certificate
• MCTS certificate from Microsoft

• Led CSR initiatives as the CSR Core Team President.
• SPOC for D&I and LGBTQ group for London BU.
• Worked as a Mentor with Mentor Together.
• Received Xtra Mile and Applause awards.

In my free time I enjoy writing blogs, real life stories, poems and reviews about. I like preparing my favorite food and don't hesitate trying new recipes. Travelling solo or with friends or family gives me pleasure and a chance to experience new culture and meet new people. I also cherrish, Networking and connecting with new people. Actively participating in issues related to social cause gives satisfaction.

Date of Birth: 02/01/90

Nationality: Indian