Nermeen Ghulam Hussain Al-Bulushi
Muscat,Oman
Summary
Hard-working Product Support Specialist with strong organizational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Product support specialist-Cards & Rewards Program
National Bank of Oman
Muscat, Oman
01.2025 - Current
- Mitigated technical errors for smoother operations.
- Communicated effectively, improving brand image and reputation.
- Enhanced customer satisfaction by providing top-notch product support.
- Worked closely with development team to improve product quality.
- Resolved customer queries to increase loyalty and trust.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Achieved significant operational efficiency by redesigning credit card product strategies.
- Facilitated seamless integration of new technology into existing systems, enhancing operational efficiency.
- Implemented new product features for improved user experience.
- Coordinated marketing campaigns for increased brand awareness and customer acquisition.
- Analysed market trends to determine potential product offerings.
- Worked alongside project managers to establish achievable timelines for testing phases.
Customer Service
National Bank of Oman
, Oman
07.2023 - 12.2024
- Resolve customer issues efficiently
- Proceed financial transactions
- Strong Knowledge of banking products & services
- Participated in continuous online courses related to branch operation
- Cross selling
Training
National Bank of Oman
, Oman
07.2022 - 09.2022
- Completed internship at Direct Sales & Retail Product Division
Education
Bachelor of Arts - Accounting
University of Bedfordshire
02/2023 - 05/2024
Higher Diploma - Accounting
University of Technology & Applied Sciences
Muscat 02/2019 - 01/2023
General Education Diploma -
Shatti AL-Qurum School
01/2017 - 06/2018
Skills
- Communication Skills
- Microsoft Office
- Time Management
- Motivation
- Adaptability
- Critical Thinking
- Leadership
- Active Listening
- Collaboration
- Problem Solving
- Patience under pressure
- Customer satisfaction focus
- Complaint handling
- Query resolution
- Excel proficiency
Personal Information
Date of birth: 09/15/2000
Languages
Arabic
Native
English
Fluent
Hindi
Upper intermediate
Certification
- Certificate of Achievement, ACCA Challenge at Majan University College, 02/01/24, 02/01/24
- Job Based Certificate (JBC) teller, 08/23, 08/23
- Certificate Of recognition From Majan University College, 02/23, 06/23, Excellent academic performance in BA (Hons) accounting program.
Affiliations
- Pianist
- Digital Drawing & Painting
- Swimming
References
References available upon request.
Timeline
Product support specialist-Cards & Rewards Program
National Bank of Oman
01.2025 - Current
Customer Service
National Bank of Oman
07.2023 - 12.2024
Training
National Bank of Oman
07.2022 - 09.2022
Bachelor of Arts - Accounting
University of Bedfordshire
02/2023 - 05/2024
Higher Diploma - Accounting
University of Technology & Applied Sciences
02/2019 - 01/2023
General Education Diploma -
Shatti AL-Qurum School
01/2017 - 06/2018
Similar Profiles
Hassan Saleh AlBalushiHassan Saleh AlBalushi
Relationship Manager at National Bank of OmanRelationship Manager at National Bank of Oman
Hind AlaufiHind Alaufi
Finance Intern at National Bank of OmanFinance Intern at National Bank of Oman
Mahra Hassan Rahim Khan Al BalushiMahra Hassan Rahim Khan Al Balushi
Intern at National Bank Of OmanIntern at National Bank Of Oman
Prashant PachpandePrashant Pachpande
Sr Estimator at Honeywell OmanSr Estimator at Honeywell Oman
Mohammed ElsadiqMohammed Elsadiq
Accounting Manager at National Essential Factory LLCAccounting Manager at National Essential Factory LLC