Nermeen Ghulam Hussain Al-Bulushi
Muscat,Oman
Summary
Hard-working Product Support Specialist with strong organizational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Product support specialist-Cards & Rewards Program
National Bank of Oman
Muscat, Oman
01.2025 - Current
- Mitigated technical errors for smoother operations.
- Communicated effectively, improving brand image and reputation.
- Enhanced customer satisfaction by providing top-notch product support.
- Worked closely with development team to improve product quality.
- Resolved customer queries to increase loyalty and trust.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Achieved significant operational efficiency by redesigning credit card product strategies.
- Facilitated seamless integration of new technology into existing systems, enhancing operational efficiency.
- Implemented new product features for improved user experience.
- Coordinated marketing campaigns for increased brand awareness and customer acquisition.
- Analysed market trends to determine potential product offerings.
- Worked alongside project managers to establish achievable timelines for testing phases.
Customer Service
National Bank of Oman
, Oman
07.2023 - 12.2024
- Resolve customer issues efficiently
- Proceed financial transactions
- Strong Knowledge of banking products & services
- Participated in continuous online courses related to branch operation
- Cross selling
Training
National Bank of Oman
, Oman
07.2022 - 09.2022
- Completed internship at Direct Sales & Retail Product Division
Education
Bachelor of Arts - Accounting
University of Bedfordshire
02/2023 - 05/2024
Higher Diploma - Accounting
University of Technology & Applied Sciences
Muscat 02/2019 - 01/2023
General Education Diploma -
Shatti AL-Qurum School
01/2017 - 06/2018
Skills
- Communication Skills
- Microsoft Office
- Time Management
- Motivation
- Adaptability
- Critical Thinking
- Leadership
- Active Listening
- Collaboration
- Problem Solving
- Patience under pressure
- Customer satisfaction focus
- Complaint handling
- Query resolution
- Excel proficiency
Personal Information
Date of birth: 09/15/2000
Languages
Arabic
Native
English
Fluent
Hindi
Upper intermediate
Certification
- Certificate of Achievement, ACCA Challenge at Majan University College, 02/01/24, 02/01/24
- Job Based Certificate (JBC) teller, 08/23, 08/23
- Certificate Of recognition From Majan University College, 02/23, 06/23, Excellent academic performance in BA (Hons) accounting program.
Affiliations
- Pianist
- Digital Drawing & Painting
- Swimming
References
References available upon request.
Timeline
Product support specialist-Cards & Rewards Program
National Bank of Oman
01.2025 - Current
Customer Service
National Bank of Oman
07.2023 - 12.2024
Training
National Bank of Oman
07.2022 - 09.2022
Bachelor of Arts - Accounting
University of Bedfordshire
02/2023 - 05/2024
Higher Diploma - Accounting
University of Technology & Applied Sciences
02/2019 - 01/2023
General Education Diploma -
Shatti AL-Qurum School
01/2017 - 06/2018
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