Neeraj Kumar
Dehradun,India
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Waiter
Al Siraj Holdings SAOC
Muscat, Oman
2024.09 - Current
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Helped reduce waiting times by swiftly clearing tables after use.
- Maintained knowledge of menu items, leading to accurate order taking.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Delivered excellent customer service through friendly and polite interaction.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Handled payment transactions to guarantee smooth customer checkout process.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed timing standards in food deliveries to minimise delays.
Assistant waiter
LP Vilas
Dehradun Uttarakhand, India
2023.02 - 2024.08
- Trained new hires on restaurant protocol, ensuring uniformity in service levels across all staff members.
- Conveyed customer feedback to management, resulting in improved food quality and service standards.
- Maintained a cheerful disposition under pressure, enhancing the overall dining experience of guests.
- Enhanced team efficiency through regular communication and collaboration with kitchen staff.
- Took accurate food and drink orders for fewer mistakes and faster service times.
- Ensured smooth service during peak hours by supporting waitstaff with their duties.
- Helped maintain inventory of supplies to avoid shortages during busy periods.
- Maintained cleanliness and orderliness of dining area for enhanced customer experience.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Increased order value by upselling sides, drinks and desserts.
Assistant waiter
Hotel GMS Grand Dehradun
Dehradun Uttarakhand, India
2022.08 - 2023.02
- Improved customer satisfaction by promptly attending to guest queries and concerns.
- Collaborated closely with fellow wait staff fostering a supportive team environment.
- Handled cash transactions accurately ensuring no discrepancies at the end of shift.
- Helped maintain inventory of supplies to avoid shortages during busy periods.
- Ensured smooth service during peak hours by supporting waitstaff with their duties.
- Trained new hires on restaurant protocol, ensuring uniformity in service levels across all staff members.
- Responded swiftly to any complaints or issues, leading to increased customer retention rate.
- Assisted in setting up tables with care to ensure a pleasant dining atmosphere.
- Took accurate food and drink orders for fewer mistakes and faster service times.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Greeted customers, presented menus and shared information about available special items.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Increased order value by upselling sides, drinks and desserts.
Intern
Radisson blu marina connaught place
Delhi, India
2022.01 - 2022.07
- Learn how to welcome guest.
- Learn how to present menue and take order.
- Learn how to do table setup.
- Learn how to wipe the cutlery and plates.
- Manage side section clearance.
- Learn how to make C from of the foreign guest.
Crue member
Domino's Pizza
Dehradun, India
2020.07 - 2021.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with kitchen duties beyond pizza making when necessary for team efficiency.
- Trained new staff members on pizza making procedures and restaurant protocols effectively.
- Prepared ingredients to maintain fresh stock for pizza toppings.
- Managed inventory efficiently to prevent ingredient shortages or wastage.
- Maintained cleanliness for a safe and sanitary workspace.
- Implemented portion control measures to minimise waste and maximise profit margins.
- Ensured customer satisfaction by preparing pizzas according to specific orders.
- Operated the pizza oven, ensuring optimal cooking times and temperatures.
- Followed all health regulations strictly, ensuring safe food handling at all times.
- Handled customer complaints using quick decision-making to resolve issues.
- Took orders at counter and drive-through with clear communication and professionalism.
Education
Diploma - Electronics Engineering
UBTER
Dwarahat Uttarakhand India 2014.07 - 2017.08
Intermediate - Commerce
CBSE
Punjab India 2012.06 - 2013.06
Hotel Managemet - Hospitality
ICE College of Hotel Management and Catering Technology
Dehradun India 2022.01 - 2022.12
Skills
- Sales persuasion
- Stock inventory control
- Meal recommendation
- Restaurant software utilisation
- Dining etiquette knowledge
- Silver service experience
- Serving techniques
- Bill calculation
- Cash handling
- Customer Service
- Product knowledge
- Table clearing
- POS Systems
- Menu memorisation
- Upselling
- Positive attitude
- Food and beverage service
- Precise order taking
- Barista experience
Languages
English
Upper intermediate
Hindi
Native
Arabic
Beginner