Naziya Sayadi
Operations Specialist And Customer Service Experience
Salalah,ZU
Summary
Creative Operations Specialist & Customer experience agent skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Operations Specialist
Floward LLC
salalah
11.2021 - Current
- Assisted various departments with change by communicating new improvement plans and expectations.
- Tracked and analyzed reports to determine needed improvements.
- Monitored supply chain and managed logistics functions for company.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Overseeing the full process of order transaction from the stage of order confirmation till order delivery and to ensure customer experience is as smooth as possible.
- Making sure that order cards are printed and sorted based on the required time slots.
- Liaising with the different brands, florists and riders to make sure the order is complete and ready for delivery on time.
- Relating to the above, it requires that the ops agent make sure to order all brand products ahead of time enabling the preparation of the order.
- Making sure all order details are in place which include addresses, card messages, products etc...
- Following up and working to solve tickets received from customer service relating to issues faced by customers such as late orders, missing items etc..
- Taking responsibility for the full riders’ on-boarding & training process which includes but not limited to creating Floward account, downloading the application and application usage.
- Call customers when required to answer specific requests or solve issues. Answer calls, WhatsApp and live chat messages when required.
- Work with florists to make sure the products are arranged in a timely manner.
- Work with drivers to make sure orders are delivered on time.
Handling Business communication software (Slack) between all countries. - Handling tickets created by customer service.
Senior Operations Executive - Customer Service
Quikr india pvt ltd
Bangalore
06.2016 - 12.2019
- Efficient and smooth handling and arrangement of shipments.
Approve bookings for container and freight pick up and ensure coordination for shipments. - Take responsibility for the shipment from its origin country until the shipment is delivered to the Warehouse
Review signs-off shipping documents while ensuring completeness and accuracy. - Notify consignees, or customers of the arrival of freight, and arrange for delivery.
- Ensure compliance with import/export regulations for all equipment and materials
- Review and follow up on the documents, processes, and controls of freight payment and audit system and ensure all documents, processes, and controls are updated.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Obtaining, checking, and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries' regulations and fiscal regimes.
- Maintaining customer’s focus at all times and answering customer’s enquiries by attending Calls & Emails using standard guidelines
Taking ownership of complaints and queries and proactively following through to resolution - Advise clients on transportation and payment methods.
Determine the method of shipment, and assist with the preparation of bills of lading, invoices, and other shipping documents. - Prepare to cost and billing sheet and keep supporting documents in a file
- Update shipment details and events in the job tracker on time.
Ensure prompt and accurate declaration/information to carrier or consolidator. - Responsible for ensuring each shipment generates the maximum contribution to the company by keeping a constant focus on meeting the required service level at the lowest possible cost
Front Desk Receptionist
HBS hospital
Bangalore
02.2014 - 06.2016
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Designed employee work schedules to address complete operational needs.
- Used internal software to process reservations, Inpatient and out patient
- Calculated billings and posted charges to room accounts, reviewing charges with patients at checkout.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with Customer wards.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Education
Bachelor of Commerce - Ecommerce
Bangalore University
India 06.2013 - 06.2016
Skills
Logistics Management
Resource Planning and Scheduling
Unified Communications Integration
Logistics expertise
Fleet Management
Progress Statement Generation
Customer Relations
G-Suite
Planning and Coordination
Problem-Solving
MS Office
Teamwork and Collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of [10] staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Specialist
Floward LLC
11.2021 - Current
Senior Operations Executive - Customer Service
Quikr india pvt ltd
06.2016 - 12.2019
Front Desk Receptionist
HBS hospital
02.2014 - 06.2016
Bachelor of Commerce - Ecommerce
Bangalore University
06.2013 - 06.2016