Nazir Uddin
Muscat
Summary
Accomplished Assistant Manager at Butler’s Chocolate Cafe, adept in operations management and customer service. Elevated staff performance and customer satisfaction through effective leadership and problem-solving skills. Demonstrated excellence in money handling and team motivation, contributing to significant operational improvements.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Butler’s Chocolate Cafe
2024.04 - 2024.09
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily operations to maintain store cleanliness and organization.
Lead Barista
Butler’s Chocolate Cafe
2022.10 - 2024.03
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Barista
Butler’s Chocolate Cafe
2020.01 - 2022.09
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Cashier
Miyako Pan Asian
2018.11 - 2019.12
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Head Barista
Sereno Cafe Oman
2024.10 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
Education
Bachelor Of Arts - Art Education
Government Degree College Chitral
Chitral 09.2018
Faculty Of Arts - Art History
Government Degree College Chitral
Chitral 08.2016
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Head Barista
Sereno Cafe Oman
2024.10 - Current
Assistant Manager
Butler’s Chocolate Cafe
2024.04 - 2024.09
Lead Barista
Butler’s Chocolate Cafe
2022.10 - 2024.03
Barista
Butler’s Chocolate Cafe
2020.01 - 2022.09
Cashier
Miyako Pan Asian
2018.11 - 2019.12
Bachelor Of Arts - Art Education
Government Degree College Chitral
Faculty Of Arts - Art History
Government Degree College Chitral