NAZEER THAHA
Kochi,MA
Summary
Intelligent IT Manager with 18 -year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
22
22
years of professional experience
Work History
IT Manager
Business Gateways International L.L.C.
Muscat
11.2013 - Current
- Leading the team of 8 resources, reporting to the CEO, for day-to-day operations of the IT department, planning, organizing & directing the same.
- Provided technical guidance and direction to staff members in the areas of systems design, development and implementation.
- Managed a team of highly-skilled IT professionals responsible for system architecture, design and development.
- Developed project plans, identified resources required, set deadlines and tracked progress against goals.
- Ensured that all projects were completed on time, within budget and up to standard quality requirements.
- Coordinated with external vendors regarding hardware and software purchases as well as service contracts.
- Maintained close working relationships with other departments such as finance, HR, in order to facilitate efficient collaboration between teams.
- Resolved complex technical issues in a timely manner while minimizing disruption of services.
- Reviewed user requests for new applications or modifications to existing ones and made recommendations accordingly.
- Created detailed documentation for all IT processes including system changes, upgrades.
- Led cross-functional teams in implementing large scale projects involving multiple stakeholders.
- Participated in internal audits related to information security measures taken by the company.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Supervised lifecycle processes pertaining to IT framework.
- Managed backup, user account and helpdesk systems.
- Provided company users with tech support for IT problems and account maintenance.
- Developed data security and disaster recovery procedures.
- Controlled operational IT budget and expenditures within department parameters.
- Established policies, procedures and standards related to the use of technology across the organization.
Technical Executive/EDP Officer
Al Naba Services L.L.C.
Muscat
08.2007 - 10.2013
- Coordinated activities across multiple teams to ensure timely delivery of projects within budget constraints.
- Worked closely with software developers, IT professionals, and other stakeholders to ensure successful product launches.
- Created detailed reports on product performance metrics in order to inform strategic decisions.
- Provided technical guidance and leadership to team members throughout the project lifecycle.
- Monitored system performance metrics in order to detect potential issues before they occur.
- Oversaw the deployment of new systems or upgrades while adhering to established security protocols.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Monitored ticketing system queues for incoming requests from customers.
- Supervised and directed workers engaged in installation of data communication equipment and software.
Oracle Programmer
Alphabet of Information L.L.C.
Muscat
03.2005 - 06.2007
- Analyzed user requirements to create solutions for software development projects.
- Coded, tested and debugged programs in accordance with established standards.
- Created and modified existing database structures to improve system performance.
- Provided technical support by troubleshooting customer problems related to software applications.
- Deployed applications into production environment ensuring successful integration with external systems.
- Utilized version control systems for collaboration amongst team members during development process.
- Coordinated with project managers regarding progress updates on assigned tasks.
- Conducted full lifecycle software development from planning to deployment and maintenance.
System Administrator
Ministry of Endowments & Religious Affairs
Muscat
03.2005 - 06.2007
- Configured and maintained system hardware, software and network components.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Installed, tested and evaluated new systems, applications and patches.
- Troubleshot application errors and provided technical support to end-users.
- Performed regular backups of critical data and documents.
- Implemented security measures such as firewalls, antivirus programs.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Collaborated with other teams to develop solutions for various projects.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Developed and tested company-wide servers for printing, file storage and applications.
- Generated reports outlining network performance, costs and downtime issues.
Service Engineer
Win Power Systems & Services
Kochi
10.2004 - 03.2005
- Installed, configured and commissioned new customer equipment according to specifications.
- Provided technical support for customers on site or remotely via phone or email.
- Prepared detailed reports of system performance after installation or upgrades.
- Responded quickly to emergency calls from customers regarding technical issues.
- Assisted in installing equipment and tested and maintained equipment.
- Completed scheduled appointments on time to drive quality service.
IT Instructor
Sprint Technologies Pvt. Ltd.
Kochi
04.2002 - 08.2004
- Developed training programs for users on various operating systems, applications, network connectivity and system maintenance.
- Assisted in the development of curriculum for a variety of courses related to information technology.
- Instructed classes on topics such as programming languages, database management systems, networking fundamentals and web design principles.
- Updated course materials regularly according to industry standards and technological advancements.
- Evaluated student performance through written exams, oral presentations and projects.
- Monitored progress of all students throughout each term.
- Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation.
Education
MBA in Information Technology - 2016, Bachelor of Science in Computer Science - 2005 -
Skills
- IT service management
- Application support
- Business Analysis
- Information Security
- Technical Troubleshooting
- Documentation And Reporting
- Change Management
- Documentation Management
- Disaster Recovery
- Technical leadership
- Network Administration
- System Integration
- Project Leadership
- Product Development
- Infrastructure Planning
- Project Planning
- Analytical Skills
- Department management
- Project Coordination
- Technology Integration
Accomplishments
- Successfully managed and completed 3 National Level Projects through all stages of the project life cycle adhering to defined scope, budget, and allotted timeframe
- Awarded as Top-performing Leader with a record of implementing successful call-center operations and IT services initiatives that increased efficiencies, reduced expenses, and increased customer/associate satisfaction
- Successfully achieved cost/expenses reduction
- Established annual rate contracts for consumables, organization-wide, after accurately evaluating the IT infrastructure architecture used in projects
- Partnered with ERP solution provider (Aspirtek Technology Pvt. Ltd.) to further develop capabilities of the system to better suit the business needs of the company
Passport Status
V4001231 valid till 03/12/32
Personal Information
- Location Preference: India
- Date of Birth: 07/14/81
- Nationality: Indian
- Visa Status: Oman Employment Pass
Languages
English, Arabic, Malayalam, Hindi, Tamil
Timeline
IT Manager
Business Gateways International L.L.C.
11.2013 - Current
Technical Executive/EDP Officer
Al Naba Services L.L.C.
08.2007 - 10.2013
Oracle Programmer
Alphabet of Information L.L.C.
03.2005 - 06.2007
System Administrator
Ministry of Endowments & Religious Affairs
03.2005 - 06.2007
Service Engineer
Win Power Systems & Services
10.2004 - 03.2005
IT Instructor
Sprint Technologies Pvt. Ltd.
04.2002 - 08.2004
MBA in Information Technology - 2016, Bachelor of Science in Computer Science - 2005 -
Similar Profiles
Sanjay Kumar NSanjay Kumar N
Team Lead - Client Operations at Business Gateways International (India) Pvt LtdTeam Lead - Client Operations at Business Gateways International (India) Pvt Ltd
Shaima Al BulushiShaima Al Bulushi
Team Lead – Business Support at Business Gateways International LLCTeam Lead – Business Support at Business Gateways International LLC
Noor Al-Huda Al-MazroeiNoor Al-Huda Al-Mazroei
ACCOUNTS EXECUTIVE at Business Gateways International LLCACCOUNTS EXECUTIVE at Business Gateways International LLC