Nasrath Binth Kalam
Meadowbank,New Zealand
Summary
Accomplished with expertise in customer service excellence, cash register management, and effective communication. Experienced retail professional focused on delivering exceptional customer service and maintaining organized, visually appealing store environments. Capable of driving sales through strong product knowledge and effective communication. Skilled in inventory management and fostering customer loyalty.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Supervisor
Maraetai Wharf Cafe
Auckland, New Zealand
08.2024 - Current
- Maintained team-oriented atmosphere with open communication.
- Assisted in the recruitment process for hiring quality staff members.
- Managed daily operations to increase productivity.
- Provided constructive feedback to staff for improved performance levels.
Accountant Assistant
Rool Nationals Travel and Tourism LLC and Co.
Salalah
01.2022 - 12.2023
- Assisted in the preparation of financial statements, reports and records
- Prepared journal entries to record various business activities such as sales revenue, expenses
- Performed cashier duties such as taking payments, issuing receipts., when needed
Customer Service Assistant
Boots
Cambridge
12.2019 - 01.2020
- Operated cash registers to process payments for goods and services
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
Reception Manager
Angel Beauty Parlour
Cambridge
04.2019 - 10.2019
- Assisted in recruiting, training and evaluating of reception team members
- Maintained accurate records of daily transactions, including deposits and withdrawals
Customer Service Volunteer
Woodgreen Pets Charity
Cambridge
01.2019 - 03.2019
- Operated cash registers to process payments for goods and services
- Provided guidance on product pricing, merchandising techniques, marketing campaigns, and advertising initiatives
Assistant Manager
Himalaya Money, Travel and Job Centre
Cambridge
10.2018 - 12.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Managed customer service inquiries and complaints in a timely manner
- Created reports on sales trends, inventory levels, and financial data
Part-Time Peer Tutor and Management
Learning Support Centre, Dhofar University
Salalah
02.2012 - 09.2017
- Implemented innovative teaching techniques such as role playing or simulations to engage learners
- Maintained accurate records of tutoring sessions including notes on student progress and areas of difficulty
Intern Architect
Al Manarah Engineering Consultancy
Salalah
06.2014 - 08.2014
- Assisted in developing architectural designs for clients
- Created technical drawings using AutoCAD software
- Collaborated with project managers and other team members on design specifications
Education
MBA - Marketing
Anglia Ruskin University
01.2019 - 12.2019
Bachelors - Interior Architecture
Dhofar University
01.2016 - 12.2016
Skills
- Customer service excellence
- Cash register Management
- Effective communication
- Administrative Support
- Microsoft Suite
- Interior design
- Sales techniques
- Returns processing
- Merchandise arrangement
- Promotional displays creation
- Bilingual or multilingual
- Floor layout planning
- Space planning
- Color theory application
- Client management
- Visual merchandising
Languages
English
Fluent
Hindi
Fluent
Bengali
Native
Urdu
Upper intermediate
Timeline
Supervisor
Maraetai Wharf Cafe
08.2024 - Current
Accountant Assistant
Rool Nationals Travel and Tourism LLC and Co.
01.2022 - 12.2023
Customer Service Assistant
Boots
12.2019 - 01.2020
Reception Manager
Angel Beauty Parlour
04.2019 - 10.2019
Customer Service Volunteer
Woodgreen Pets Charity
01.2019 - 03.2019
MBA - Marketing
Anglia Ruskin University
01.2019 - 12.2019
Assistant Manager
Himalaya Money, Travel and Job Centre
10.2018 - 12.2018
Bachelors - Interior Architecture
Dhofar University
01.2016 - 12.2016
Intern Architect
Al Manarah Engineering Consultancy
06.2014 - 08.2014
Part-Time Peer Tutor and Management
Learning Support Centre, Dhofar University
02.2012 - 09.2017
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