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Najeena Vahab
CRM Specialist, Sales Coordinator, Customer Relations Specialist
Punalur,Kerala
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Enthusiastic Customer Service professional with expertise in communication, driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Diligent Sales Coordinator, customer service employee and assistant manager offering 3+ years of experience in various industries with expertise in cementing productive partnerships. Self-directed and determined in controlling inventory and meeting demands. Hardworking employee enthusiastic about learning and understanding the management and leadership field inside and out. Pursues opportunities to learn new skills and contribute to group success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
6
6
Languages
Work History
Sales Coordinator
AL Kays International LLC
Wattayah, Muscat
02.2021 - 08.2023
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained and mentored new sales representatives.
- Collaborated with cross-functional teams to identify and address customer needs.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Evaluated industry trends and competitor strategies to identify new opportunities for growth and expansion within the market.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Maintained long-term relationships with high net-worth clients.
- Submitted reports to senior management to aid in business decision-making and planning.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Generated new leads through networking and attending industry events.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Created proposals/quotations to help with smooth and quick sales operations and ease the burden of the sales team members while being able to reach out to customers on a timely manner.
Mentor
Byjus The Learning App – Think & Learn Pvt. Ltd
Bangalore, Karnataka
06.2020 - 10.2020
- Maintained up-to-date knowledge of industry trends, ensuring relevance of advice provided to mentees in an ever-changing landscape.
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
- Regularly assessed progress and provided feedback to support continued development.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Developed and implemented student guidance plans to foster academic success.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Enhanced mentee performance by providing personalized guidance and support.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Aligned mentoring activities with organizational objectives to drive overall improvement and support the mission of the program.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Helped students develop organizational, time management and study skills.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
Assistant Operations Manager
Falcon Trading LLC
Rusayl Industrial, Muscat
08.2017 - 09.2018
- Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Developed and maintain operational guidelines for staff.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Reported issues to higher management with great detail.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised operations team to support operational excellence and excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Supported upper management decisions with data-driven insights based on thorough analysis of relevant metrics.
- Developed systems and procedures to improve operational quality and team efficiency.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Assisted in recruiting, hiring and training of team members.
- Evaluated vendor proposals thoroughly to ensure alignment with company goals before finalizing agreements.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Contributed to long-term planning efforts by analyzing trends in industry data and suggesting potential strategic shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Promotions Team Member
Redbull Energy Drink Oman
Ghala, Muscat
09.2014 - 02.2015
- Wings team member
- Marketing & Promotion
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Maintained clean, organized and professional work environment.
- Provided valuable feedback regarding the effectiveness of various promotional tactics to inform future strategy development.
- Provided exceptional customer service to drive satisfaction.
- Generated leads and gathered valuable consumer data for further marketing efforts during promotions.
- Increased brand awareness through effective distribution of promotional materials.
- Assisted customers with product selection based on individual needs and preferences.
- Strengthened relationships with clients, securing repeat bookings for future promotions.
- Worked with team to achieve sales goals for products.
- Demonstrated exceptional communication skills while representing brands at various promotional venues.
- Boosted customer engagement by organizing and executing promotional events.
- Increased sales by effectively communicating product benefits.
- Delivered exceptional results under tight deadlines by remaining focused on objectives and adapting quickly to changing circumstances.
Education
Bachelor of Art - Business Administration And Management
Majan University College
Darsait, Muscat, Oman 09.2012 - 03.2016
11th & 12th Grade - High School
Indian School
Darsait, Muscat 09.2010 - 03.2012
Skills
Customer Communication
Proposal Development
Cold-calling
Analytical Thinking
Schedule Management
Performance Tracking
Report Generation
Lead Generation
Data Entry
Recordkeeping
Managerial skills
Goal-oriented mindset
CRM software proficiency
Business Development
Competitor research
Customer Service
Client Account Management
Staff Training
Systems and software expertise
Contract Negotiations
Product and service knowledge
Inventory Management
Policy Enforcement
Administrative Documentation
Organizational Skills
Reliability
Sales Reporting
Software
Tawkto
Zoho CRM & Zoho Subscription
Leadsquared
Salesforce
Busy accounting software
EZee Technosys softwares for hotel and hospitality management
Interests
Fitness enthusiast
Travel
Photography
Entrepreneurship
Volunteer/social work
Timeline
Sales Coordinator
AL Kays International LLC
02.2021 - 08.2023
Mentor
Byjus The Learning App – Think & Learn Pvt. Ltd
06.2020 - 10.2020
Assistant Operations Manager
Falcon Trading LLC
08.2017 - 09.2018
Promotions Team Member
Redbull Energy Drink Oman
09.2014 - 02.2015
Bachelor of Art - Business Administration And Management
Majan University College
09.2012 - 03.2016
11th & 12th Grade - High School
Indian School
09.2010 - 03.2012