Nahida Al Bitar
Muscat,Oman
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Associate
Aster Hospital
Muscat
01.2022 - 11.2023
- Monitored client satisfaction through surveys and feedback forms, implementing improvements based on results.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Collaborated with other departments to ensure smooth operations within the organization.
- Answered customer questions to maintain high satisfaction levels.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Customer Service Representative
Ooredoo telecommunications
Muscat
01.2019 - 03.2021
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
MBA - Business Administration And Management
Oxford College
UK06-2026
High School Diploma -
International Private School
UAE01-2018
Skills
- Project management
- Data analysis
- Customer relationship management
- Problem solving
- Effective communication
- Paperwork and documentation
- Customer contact
- FLUENT IN Arabic and English
- Excellent communication
- Work Planning and Prioritization
- Relationship building
- Critical thinking
Languages
Arabic
First Language
English
Advanced (C1)
C1
Romanian
Beginner (A1)
A1
Certification
- IELTS and Computer program.
Affiliations
- Decorating
- Painting
- Swimming
Timeline
Relationship Associate
Aster Hospital
01.2022 - 11.2023
Customer Service Representative
Ooredoo telecommunications
01.2019 - 03.2021
MBA - Business Administration And Management
Oxford College
High School Diploma -
International Private School