Nahida Al-Zadjali
Entrepreneur
Muscat,MA
Summary
I'm looking for new opportunity for the career advancement, and professional development. Throughout my last 8 years professional Journey I have developed a diverse range of skills and experiences that I believe will be valuable for your company. I have successfully managed all aspects of the business, including sales, customer service, project management, and budgeting and Finance Management. This experience has equipped me with a strong entrepreneurial mindset, exceptional problem-solving abilities, and the drive to achieve results.
Moreover, I have experience with working with the one of leading Global Mining company in the position of IT Service Provider for Oman and UAE and worked as regional IT Service manager.
Overall, I'm having more than +14 years of working experience.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Business Director
Trading
Muscat
03.2015 - Current
- Strategic Planning-Developing and implementing the overall business strategy.
- Financial Management- Oversee financial matters, including budgeting, forecasting, cash flow management, Revenue and Net Profit against Business Performance and Forecast.
- Operations Management-manage day-to-day operations, including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets.
- Business networking (Stay in touch)-Regular meeting and visit clients (i.e. the Consultant, Architects, Interior Designers, Contractors, Purchase and procurement team Customer and the Decision Makers for the opportunity to get a leads on hand and future Job opportunity.
- Understanding the Client's requirements and project Budget to ensure Competitive offer for successful deal.
- Meet and exceed customer expectations; Improve a company’s sustainability footprint.
- Develop and maintain Professional Network with Local and International Suppliers for supplying materials.
- Manage suppliers & purchase orders and Payment.
- Review and identify potential risks, clarify terms, and ensure that the contract and purchase order align with the interests and comply with relevant laws and regulations.
- Analysing market trend, examining risks and financial accuracy in recommending to credit risk for approval process.
- Training personnel and helping team members develop their skills.
IT Experienced Specialist
Vale Oman Pelletizing Company LLC, Sohar
Muscat and Sohar
09.2008 - 02.2016
- IT Services Management
- Service Delivery
- SLA management and customer satisfaction
- Ensure and enforce fulfillment of standard processes, policies and procedures for end user technology platforms, including hardware, software and user setups
- Ensures resources, capabilities and capacity to meet both existing and new business demand
- ITIL's IT Service Support Module – Incident Managements, Problem Management, and change Management
- IT services include: Email, Portal, Telephone, BlackBerry, Microsoft Office, Finance Systems, legacy applications, SAP, Printing, Internet access and Telecommunication services like Mobile and Land lines and Video Conference
- Attend client service review meetings covering performance, service improvements, quality and processes
- Implement and facilitate workshops and training courses
- Finance Services Management
- Annual Budget Preparation
- Controlling Budget through monthly preparation of the Accrual and Forecast of IT Services Budget
- Validate monthly billing reports for approval for payment
- Follow up invoices and the payment status with the both sides-vendors and internal finance team to ensure service payment on time, continue of services and control the cost
- Contract Management and Vendor Management
- Work with Global Procurement (based in Brazil and Canada) for PA ”Participate Agreement” for joining countries like Oman and Dubai in Global Contract
- Mange IT Outsourcing Contracts by ensuring the quality of services provided to Business as per agreed SLA
- Manage other local services i.e
- Computer Peripherals, Telecommunication-Voices and Data; Cabling Services, and Print Services, Computer order
- Work with Vendor management for Global Vendor and local
- Main Global Contract being managed by our team locally: HP, Accenture, TCS, other local Contracts like Omantel, IMTAC, and Etislat
- Manage the Contract-Establishment (Scope of Work), amendment and the termination
- Operational Control & Performance Management
- KPI: evaluation of performance and track the result through Global Dashboard
- Analyzing, Reviewing, and Reporting Performance Data
- Project Management-Leading and Supporting
- Project administration/planning/reporting;
- Experience managing multiple work streams with multiple partners and stakeholders
- Assisting with schedule and budget management
- Assists in the delivery of successful projects
- Keeps senior management and stakeholders informed
- Provide timely information and knowledge sharing relating to the project
- Service locations: Sohar and Dubai
- Achievements
- Participated in establishing and developing full IT projects ”DC”, networks, telecommunication and infrastructures from initial conception to completion for two Offices in Muscat and Sohar plant
- Delivery of Telecommunication services like Internet Lease line, ISDN lines in Sohar and Muscat
- Supported Global team for SAP Implantation
- Attended SAP training in Brazil (31 Oct to 20 November,09) and re-train ENU locally
- Worked with Global team to provide standard solution in term of IT infrastructure and Ongoing Support for site managed by us-Middle East.
Education
Bachelor of Engineering - Computer Hardware and Networking
Middle East College of Information Technology Knowledge Oasis Muscat (KOM)
09.2004 - 01.2008
Associate Degree - Management Information Systems
Mazoon College For Management And Applied Sciences Al
01.2001 - 01.2003
SAP training-Requisition and HR, Brazil Vale Training Canter and training provided by Accenture Consultant in Brazil - Computer Software And Media Applications
Vale
Brazil-Rio De Janeiro 11.2014 - 11.2014
House Training ITIL Foundation V3/Certified. -
Site Power Centre
01.2013 - 01.2013
Bank Muscat
01.2001 - 01.2001
Course-21 hours. -
Site Power Centre
Dubai 01.2007 - 01.2007
Skills
Strategic Thinking
Relationship Building and Communication
Marketing, Sales and Customer Services
Financial Management(Budgeting and Revenue and Net Profit against Business Performance and Forecast
Self-directed learning products knowledge
Flexibility/Adaptability/Managing Multiple Priorities
Problem-Solving and Decision-Making
Leadership and Team Management
Planning and Organizing Skills
Project Management and Planning
Adaptability and Flexibility
Delegation and Time Management
Procurement and Supply Chain Knowledge
Negotiation Skills
Contract Law and Legal Knowledge
Attention to Detail
Supplier and Vendors Evaluation and Selection
Vendor and Supplier Management
Risk Management
Quality Assurance
Performance Management
Logistics and Supply Chain Management
Accomplishments
- Set up a business with the trusted reputation " Name" in the quality of the Service provision.
- Involved in the Remarkable Projects over 6 years through establishment contracts for service and material supply for clients- Architecture, Interior Designer and Fitout company, contractors and retail customers.
- Gain and develop experience and knowledge in real Business and how to deal with the customers and local and international suppliers.
- Established Five Main Contracts with SLA as per Vale's Global Standard: Printer services, AMC(Annual Maintenance Cabling), Computer Order, Telecommunication Services and provision of Computer Peripherals
- Developed simple Database for monitoring IT invoices in term of payment as well as organizing and maintaining hard copy and soft copy of IT Projects, Invoices, contract etc
- Involved in migration projects-Lotus Notes Migration to Outlook, IE upgrade
- Support Global service team and partner like HP, Accenture, infosys for delivering new services like Incident/change Management tool, online chatting tool, IT portal etc.
In my pervious job,
Personal Information
Married and mother of 2 childs.
Professional Reference
Available upon the request.
Timeline
Business Director
Trading
03.2015 - Current
SAP training-Requisition and HR, Brazil Vale Training Canter and training provided by Accenture Consultant in Brazil - Computer Software And Media Applications
Vale
11.2014 - 11.2014
House Training ITIL Foundation V3/Certified. -
Site Power Centre
01.2013 - 01.2013
IT Experienced Specialist
Vale Oman Pelletizing Company LLC, Sohar
09.2008 - 02.2016
Course-21 hours. -
Site Power Centre
01.2007 - 01.2007
Bachelor of Engineering - Computer Hardware and Networking
Middle East College of Information Technology Knowledge Oasis Muscat (KOM)
09.2004 - 01.2008
Associate Degree - Management Information Systems
Mazoon College For Management And Applied Sciences Al
01.2001 - 01.2003
Bank Muscat
01.2001 - 01.2001