Nagmadeen Mohammad
Veterinarian
Sohar Oman
Summary
Dedicated with professional knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in dealing with customer. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success, cultivating partnerships and growing businesses. Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Veterinary Expert
Ministry Of Agriculture and Fisheries
Muscat
10.2019 - Current
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Prepared variety of different written communications, reports and documents.
- Delivered services to customer locations within specific timeframes.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
Head of Veterinary Department
Sudanese Standards & Metrology Organization
Municipality of Khartoum
09.2016 - 10.2019
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
- Onboarded new temps by entering employee information into systems.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Resolve d problems, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
Veterinary Inspector
Sudanese Standards & Meteorology Organization
Khartoum Municipality
06.2012 - 05.2015
- Drove operational improvements which resulted in savings and improved profit margins.
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Veterinary Doctor
Sudanese Standards & Metrology Organization
Khartoum,
11.2005 - 11.2012
- Reviewed pet health history, examined animals, conducted tests and prescribed treatments for diagnosed conditions.
- Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
- Teamed with other veterinarians in large mixed practice to deliver care services.
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
Education
Master of Science - Preventive Medicines & Public Health
University of Khartoum
Khartoum, Sudan12-2015
Bachelor of Science - Veterinary Medicines
University of Bahri
Khartoum, Sudan11-2003
Skills
- Project management
- Veterinary management
- Microsoft office
- Tasks ahievment
- Customers satisfaction
- Risk managment
- Organization and Time Management
- Collaboration
- Conflict Resolution
- Teambuilding
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Implementation of new technical methods through effectively helping with customer satisfaction.
- Supervised team of 20 staff members.
- Achieved new affective tools and methodology which leads to maximize revenue by 17% by completing team motivation with accuracy and efficiency.
- Documented and resolved clients base which led to performed peers by 35%.
- Collaborated with team of 30 in the development of implementationofGMP on meat factory..
Certification
- Good Communications , Sudanese Standards and Metrology Organization - JUL2017
- Dealingwithcustomers, SSMO - Jun 2015
- Food safety- China Aid-Aug 2018
- Accredited comfomity assessor, Qualitas International/Dubai- Sep 2013
- Training of trainers - 6/2016
Languages
Arabic
Native Speaker
English
Advanced
C1
Timeline
Veterinary Expert
Ministry Of Agriculture and Fisheries
10.2019 - Current
Head of Veterinary Department
Sudanese Standards & Metrology Organization
09.2016 - 10.2019
Veterinary Inspector
Sudanese Standards & Meteorology Organization
06.2012 - 05.2015
Veterinary Doctor
Sudanese Standards & Metrology Organization
11.2005 - 11.2012
Master of Science - Preventive Medicines & Public Health
University of Khartoum
Bachelor of Science - Veterinary Medicines
University of Bahri
- Good Communications , Sudanese Standards and Metrology Organization - JUL2017
- Dealingwithcustomers, SSMO - Jun 2015
- Food safety- China Aid-Aug 2018
- Accredited comfomity assessor, Qualitas International/Dubai- Sep 2013
- Training of trainers - 6/2016
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