Nadir Ibrahim Fadhil AL Hasni
AL Ma,Muscat
Summary
Highly skilled professional with expertise in computer skills, including Microsoft Office programs, Solidworks, Auto CAD, and programming languages such as Fortran and MatLAB. Demonstrates exceptional interpersonal skills, excelling under pressure both individually and as part of a team. Possesses outstanding communication abilities, strong organizational talents, and effective leadership qualities. Fluent in Arabic and English with notable proficiency in business development, retail marketing, sales management, and customer relationship management. Adept at recording, reporting, filtering opportunities, and managing opportunities within conventional and Islamic finance sectors. Committed to leveraging skills for business growth and customer satisfaction.
Offering strong interpersonal skills and talent for building customer relationships. Knowledgeable about financial services and committed to delivering outstanding client support. Ready to use and develop communication, problem-solving, and financial advisory skills.
Loyal employee with solid understanding of training and mentoring revenue chances for employer. Dedicated team player, proactive and hands-on in task completion.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Personal banker
Bank Dhofar (Dhofar Islamic - Baushar Branch)
Baushar, Muscat
09.2024 - Current
- Gathered feedback from customers, implementing necessary improvements in service offerings.
- Resolved complex banking queries with professional demeanor and expertise.
- Educated clients on digital banking services to simplify transactions.
- Maintained strict confidentiality of customer information, adhering to data protection laws.
- Prepared detailed reports for management review and decision making purpose.
- Verified documents for account opening processes, ensuring regulatory compliance met.
- Managed high net worth portfolios, enhancing client loyalty.
- Promoted bank's products for increased sales and branch profitability.
- Initiated cross-selling activities to increase overall business revenue.
- Applied knowledge of financial products to improve customer understanding and be transparent.
- Updated clients on new financial products for improved investment possibilities.
- Supported clients in setting clear financial goals with plans to achieve them and provide banking solutions to meet their needs.
- Performed routine audits to maintain compliance with banking regulations like clean disk policy and maintain confidential clients documents according to proper regulations.
- Managed daily cash transactions for accurate end of day reports (posting reports).
- Processed cash deposits and withdrawals for customers.
- Assisted customers with questions about products, services and terms.
- Developed comprehensive sales strategies to drive business growth.
- Managed daily operations, resulting in smooth workflow and reduced errors.
- Prepared loan status reports and lending activity (NTB ,CARBS and Deposit) for supervisors.
- Finalize all process needed for corporate and government clients landing as it has to be done through branches and keep aware of any updates relating to same.
- Achieving 100% expected monthly target set by the management in all products (NTB, Loans, CASA, Credit Cards etc.) .
Direct Sales Officer - Retail sales
Sohar International
Baushar, Muscat
01.2022 - 09.2024
- Conducted market research regularly, staying informed about competitor offerings and pricing strategies.
- Built strong customer relationships for improved sales.
- Participated in trade shows and exhibitions ( campaign and open days), expanded professional network.
- Identified cross-selling opportunities for increased bank revenue by keep updated about products and products knowledge.
- Enhanced customer relationships by providing high-quality financial advice and meet their financial needs.
- Maintain customers data base by developing personal MIS and track all opportunities through MIS.
- Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity. As well as work as per compliance guidelines and make sure to meet bank policy in all kinds of activities in bank.
- Reporting to management by sharing personal MIS, daily logins and business visits call reports.
- Achieving 100% of the target set by management in most of the products and always keep following up with team leader for further coverage of the shortage if there any.
Tendering Engineer and sales officer
Sun Business Trading
Ghala, Muscat
11.2019 - 12.2021
- Managed multiple projects, ensuring timely completion and high-quality work.
- Conducted research to stay updated on latest industry trends and technologies.
- Implemented new software tools to enhance Tendring opportunities and provide a platform for clients to order company products (SAP).
- Minimized safety risks with thorough inspections and maintenance schedules.
- Sun Business Trading vendor registration with new customers and approvals of standard certification in purpose to catch any opportunity in favor of enhancing SBT market value.
- Management and representative of SBT's JSRS (Business Gateway International) dealings
- Assistance of sales and orders management (sales order and sales quote), orders processing and tenders ordering and their RFQs (PDO Rabitah and OQ Tawreed)
- Maintain data files accurately through excel spreadsheet.
- Following up with customers for their further requirements and managing the orders to stock items.
- Provide support to the customers and their quires (emails, direct/phone contact and through official websites).
- Marketing and supply chain assistance along with UAE SBT team.
Education
Bachelor Of Engineering - Mechanical Engineering
Sultan Qaboos University
Muscat 08.2011 - 11.2018
Higher Diploma - General Higher Diploma
Sultan Faisal Bin Turki Secondary school
Muscat 09.2010 - 06.2011
Skills
Computer Skills:
- Microsoft office programs
- Solidworks
- Auto CAD
- Good working skills with some programming language (Fortran and MatLAB)
Interpersonal skills:
- Working excellently under pressure either individually or as a member in a team
- Excellent communication skills and delivering ideas
- Excellent ability of organizing tasks as per their priorities
- Good leadership skills
- Hardworking
Language Skills:
- Arabic ( mother tongue)
- English (Speaking, reading and writing) Outstanding
Professional Skills:
- Ability of Business Development
- Retail Marketing
- Customer and team support
- Sales Management
- Recording, reporting and filtering opportunities
- Conventional and Islamic Finance
- Tender Management
- Customer Relationship Management
Languages
Arabic
Native
English
Fluent
Affiliations
- Reading
- Gaming
- Drawing and Designing (ART)
Accomplishments
- Certificate of appreciation as an ambassador of IRONMAN 70.3-TRI.ME in 2023.
- certificate of ABSHER service qualification from Sohar International in 2023 for high quality customer service.
- Certificate of appreciation for participating all the activities and meetings of Society of Mechanical Engineering in 2014/2015.
Certification
- Certificate from Sultan Qaboos University for participating in CV Writing and Job Interviews workshop on 4th March 2015
- Certificate of attendance of language skills program 30 from Inlingua Cheltenham institute in UK, Gloustershire
- Certificate of completion requirement for the training of Jar Technician from CADRES Oil Tools and Services LLC
- Certificate of completion of the training program on Business Communication from Collage of Banking and Financial Studies on 6th,7th,8th June 2022
- Certificate of completion of the training program on Customer relationship management from Sohar International on 2023
References
References available upon request.
Timeline
Personal banker
Bank Dhofar (Dhofar Islamic - Baushar Branch)
09.2024 - Current
Direct Sales Officer - Retail sales
Sohar International
01.2022 - 09.2024
Tendering Engineer and sales officer
Sun Business Trading
11.2019 - 12.2021
Bachelor Of Engineering - Mechanical Engineering
Sultan Qaboos University
08.2011 - 11.2018
Higher Diploma - General Higher Diploma
Sultan Faisal Bin Turki Secondary school
09.2010 - 06.2011
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