NABIL ABDUL NAZAR OK
Ibra
Summary
Dynamic professional with a strong foundation in problem-solving and troubleshooting, leadership and teamwork, attention to detail and organisation, adaptability and a learning mindset. Demonstrates exceptional customer service and relationship-building skills. Committed to leveraging these competencies to drive success in future career endeavours.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work history
Sales and Marketing in Expert Auditing Services
Sales
Muscat
08.2024 - 12.2025
- Developed and executed innovative sales strategies to increase market share and drive revenue growth.
- Provided exceptional after-sales support to resolve issues and maintain a high level of client retention.
Manager in charge
Burj Al Aim Hypermarket
Ibra
01.2020 - 08.2024
- Operated cash registers accurately, handling cash and card transactions with attention to detail.
- Collaborated with team members to meet sales targets and store objectives.
- Participated in staff meetings and training sessions to improve product knowledge and customer service skills.
Employee
Ozone tours & Travels
Ghubra, Muscat
01.2019 - 12.2019
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Developed and maintained relationships with vendors and local tour operators.
- Managed bookings, reservations, and ticketing for travel, accommodations, and attractions.
- Handled customer inquiries and resolved issues promptly and professionally.
Customer Service
Black Jack Jeeprs Group
Bidiyah
07.2018 - 12.2018
- Maintain communication with group members through social media and newsletters.
- Organize and lead off-road excursions for members and guests.
Food & Beverage
Shangrila Hotel
Muscat
10.2017 - 06.2018
- Deliver exceptional guest service, ensuring guest satisfaction and loyalty.
- Handle guest check-ins and check-outs efficiently and professionally.
- Conduct regular inventory checks and restock front desk supplies as needed.
- Maintain a high level of knowledge about hotel services and local attractions.
Education
Higher National Diploma - National Hospitality
National Hospitality Institute
MuscatHigh School Diploma - undefined
Peevees Public School
Nilambur, KeralaSkills
- Problem-solving & troubleshooting
- Leadership & teamwork
- Attention to detail & organization
- Adaptability & learning mindset
- Customer service & relationship-building
Communication skills
Leadership
Marketing
Calm under pressure
LANGUAGES
English
Arabic
Hindi
Malayalam
COURSES
- Cabin Crew - National Hospitality Institute - Jul 2015 - Dec 2016
- Airside Safety - National Hospitality Institute - Dec 2016
- Health and Safety - National Hospitality Institute - Dec 2016
- Food & Beverage - National Hospitality Institute - Dec 2016
- Customer Service - National Hospitality Institute - Dec 2016
- IATA - National Hospitality Institute - Dec 2016
INTERNSHIP
- Food and Beverage - Servers & Bartenders, Muscat
- Worked in: Shangri La, Intercontinental, The Cave, Millenium, Crown Plaza
Timeline
Sales and Marketing in Expert Auditing Services
Sales
08.2024 - 12.2025
Manager in charge
Burj Al Aim Hypermarket
01.2020 - 08.2024
Employee
Ozone tours & Travels
01.2019 - 12.2019
Customer Service
Black Jack Jeeprs Group
07.2018 - 12.2018
Food & Beverage
Shangrila Hotel
10.2017 - 06.2018
High School Diploma - undefined
Peevees Public School
Higher National Diploma - National Hospitality
National Hospitality Institute