Nabil Abd Elhady
Area Manager
Cairo
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Americana group (KFC)
07.2009
- Ensures restaurants provide 100% customer satisfaction coach restaurant's managers achieving 100% customer satisfaction
- Drives 'Customer comes first' culture
- Regularly measures and evaluates service & product quality standers by using various feedback and measurement tools {Operation Standards Review
- Comments cards Mystery shopper program
- Drives Cost of Sales Cost of Labor _ Cost of goods _ P&L variables on budget or better than budget
- Asks for suggestions and reactions from customers when visiting units
- Trains new and experienced managers and employees
- Continually develops them in their technical skills and food preparation' food safety' and sanitation knowledge
- Effectively uses SRG (Standard Reference Guide) as a reference to coach standards compliance.
Asst. Restaurant Manager
Americana group (KFC)
07.2006 - 07.2009
- Manages operation of restaurant in daily decision-making, staff performance, customer's interaction and satisfaction, scheduling, planning, product quality and cleanliness
- Responsible for the operational efficiency and profitability of the operation .develops and implements plans for continuous service improvements, optimizing profits and increasing sales.
Supervisor
Americana group (KFC)
01.2002 - 01.2006
- Responsibility for the operational efficiency and profitability of the operation assists the restaurant Manager in operation of restaurant in daily decision making, staff performance, customer interaction and satisfaction, scheduling planning, product quality and cleanliness.
Supervisor
Octopus for fashion
07.2000 - 01.2002
- Handle and solve the customers’ requests Coordinate with GM
- Lead a shift.
Education
Skills
Customer Engagement
Present Appointment
Working as Restaurant Manager, Americana group (KFC) from July 2009 till now
Previous Appointments
Supervisor at Octopus for fashion from July 2000 till Jan 2002
Driving License
Available
Personal Information
- Place of Birth: Cairo, Egypt
- Date of Birth: 05/07/79
- Nationality: Egyptian
- Marital Status: Married
- Religion: Muslim
Training
- DC
- LAS
- LAR
- FOOD SAFETY
Certification
Colonel's Club
Timeline
Colonel's Club
05-2022
Restaurant Manager
Americana group (KFC)
07.2009
Asst. Restaurant Manager
Americana group (KFC)
07.2006 - 07.2009
Supervisor
Americana group (KFC)
01.2002 - 01.2006
Supervisor
Octopus for fashion
07.2000 - 01.2002
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