Muzzamil Rafiq
Sales & Marketing Specialist
Muscat
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Assistant Sales & Marketing Manager
United Leisures And Entertainment LLC
01.2023 - Current
- Created and expanded sales presentations to new and existing customers increasing annual sales revenue by around 15K in sales.
- Conducted market research to identify trends and opportunities for business growth, adjusting marketing plans accordingly.
- Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization.
- Secured key partnerships with industry influencers, enhancing brand visibility and credibility in the market.
- Expanded market presence by identifying new business opportunities and successfully closing deals.
- Prospected leads, scheduled meetings and converted targets into customers.
Sales Account Executive
X Garage
05.2021 - 12.2022
- Lead sales team in achieving quarterly goals by providing coaching, training, and support as required.
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in the marketplace.
- Championed a customer-centric approach within the sales team, fostering an environment where client satisfaction was always prioritized.
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
- Increased sales revenue by establishing and nurturing long-term client/vendor relationships.
- Trained new hires on company policies along with selling techniques specific to our products, ensuring consistent sales team performance.
- Assisted in database design, ensuring optimal performance and reliability throughout the development lifecycle.
- Continuously monitored system performance and proactively identified areas for optimization, ensuring consistent application reliability.
- Supported customer-facing teams in addressing client concerns or feature requests related to backend functionality.
- Coordinated performance management processes, assisting managers in setting clear objectives for their teams and individuals alike.
Supervisor Trainee
Gulf Unique Trading
12.2020 - 01.2021
- Assisted by Making Sales Invoice & Qoutations
- Sorted and organized files, spreadsheets and reports
- Interacted with customers by phone, email or in-person to provide information
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth
- Collaborated in professional team to solve workflow issues
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Trainee Accountant
Ishaqi Gold Projects
09.2020 - 11.2020
- Interacted with clients and obtained cost and budget information to draft and manage accounts
- Balanced reports to submit for approval and verification.
Climbing Wall Instructor
Fun World LLC
04.2019 - 11.2019
- Reporting the Supervisors
- Team Leader
- Supervision of Equipment & Climbing Tools
- Certified Rescuer
- Cashier
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Book Keeper
Suqoor Al Abri Trading
09.2018 - 03.2019
- This included day to day expenses
- Purchasing parts, billing, dealing with clients and diagnoses of vehicles.
Sales Executive
Al Farooq International L.L.C
08.2017 - 07.2018
- Negotiated trade-ins fairly while maximizing dealership profits, striking a balance between meeting customer expectations and achieving company goals.
- Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
- Collaborated with service department to schedule maintenance appointments, fostering seamless customer experiences throughout ownership lifecycle.
- Managed vehicle inventory efficiently by regularly updating online listings and creating eye-catching advertisements.
Education
Higher Secondary & Secondary School Certificate - Computer Science & Business
Pakistan School Muscat - Muscat
01.2013 - 04.2017
B-Com Independently - undefined
Karachi University
01.2019 - Current
Skills
Sales Presentations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Assistant Sales & Marketing Manager
United Leisures And Entertainment LLC
01.2023 - Current
Sales Account Executive
X Garage
05.2021 - 12.2022
Supervisor Trainee
Gulf Unique Trading
12.2020 - 01.2021
Trainee Accountant
Ishaqi Gold Projects
09.2020 - 11.2020
Climbing Wall Instructor
Fun World LLC
04.2019 - 11.2019
B-Com Independently - undefined
Karachi University
01.2019 - Current
Book Keeper
Suqoor Al Abri Trading
09.2018 - 03.2019
Sales Executive
Al Farooq International L.L.C
08.2017 - 07.2018
Higher Secondary & Secondary School Certificate - Computer Science & Business
Pakistan School Muscat - Muscat
01.2013 - 04.2017
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