Muthla Al-Falahi

• Create and sustain good working relationships with internal and external partners.
• Prepare documents covering progress, issues, modifications, and achievements and present them to management.
• Work closely with upper management in planning projects and preparing related documents.
• Coordinate project activities and ensure timely completion of tasks.
• Report on project status and performance to senior management.
• Support Previous existing projects.
• Responded to requests for information on materials to inquiring parties.

• Control site-wide settings like Designing the website (add, remove, and update any pages in the web).
• Generate Reports in Excel Using VBA.
• Rearrangement employees' information by inserting it into a document web app.
• Designing some templates for PowerPoint, and any design needed using Photoshop.
• Working as an outsource contract with some clients, mentioned 2 of them below.

• Worked on CnB System (Contract and Billing System). Creating Flights, Contracts, and Invoices.
• Worked on MSR (Mobile Services Registration), it is connected to the CnB System. Adding services to an exist flights (Arrival / Departures).
• Worked on AWP (Airline Web Portal), it is Customer Portal, any customer (airline) they can see their invoice and put their comments.
• Worked on Pentaho Reporting Tool.
• Solved Issues, if any and possible to solve, for the Staff in any system mentioned above.
• Montaged or Cutted the Training videos.
• Managed the Issues in the Excel Sheet as a tracker or for reference.
• Worked as first line support.
• Attended and recorded minutes for CnB and Power BI training/workshops.

• Worked on Entering Data in Assyst for CMDB update
• Worked on Helpdesk Support in Service Management and Branch Support - IT department:

1- Receiving Calls and Solve it like:

• Configure some settings in user PC, unlock users account, installing some application with given to user full control to use it
• Experience how to communicate with the user smoothly and know what the problem is exactly.

• On-the Job Training for 2 months in IT- Helpdesk.
• Learned how to maintenance troubleshooting PCs, printers, and scanners
• Configured hardware, devices and software to set up work stations for employees.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Installed, modified and repaired software and hardware to resolve technical issues.