Musthafa Chulliyil
Shift Manager
Ruwi,Muscut
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. 2 Years of experience supervising employees in strenuous and often chaotic work environments. Budget conscious and effective leader, keeping overhead costs low, employees working hard and customers satisfied. Professional and results-focused with excellent problem-solving skills and action-oriented approach to troubleshooting inefficiencies. Eager to develop and advance professionally into a more challenging position.
Overview
2
2
Languages
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Shift Manager Trainee
Pizza hut pvt. ltd.
Leister square , London, United Kingdom
2019.06 - 2020.01
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Shift Manager
Subway pvt. ltd
St. Peters street , St. Albans, United Kingdom
2017.12 - 2019.04
- Provided first-rate service to all customers regardless of time or concern.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Prepared materials for following shift.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Ran weekly stock counts and placed order for coming weeks.
Education
Master of Science - International Business
University of Hertfordshire
Hatfield, United Kingdom 2017.09 - 2019.12
Bachelor of Arts - Finance
M.E.S College of Arts & Science
Kerala 2014.08 - 2017.04
Skills
Sales and marketing
Accomplishments
- Completed international english language testing system.
- completed a study as part of my dissertation on consumer purchasing behavior on basis of a social proof in Indian hospitality sector.
Timeline
Shift Manager Trainee
Pizza hut pvt. ltd.
2019.06 - 2020.01
Shift Manager
Subway pvt. ltd
2017.12 - 2019.04
Master of Science - International Business
University of Hertfordshire
2017.09 - 2019.12
Bachelor of Arts - Finance
M.E.S College of Arts & Science
2014.08 - 2017.04
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