Mustapha Hazlal
Branch Manager
Sohar
Summary
Results-driven professional with a strong background in the car rental industry, offering exceptional leadership abilities and a proven track record in managing rent-a-car branches. Adept at driving business growth, optimizing operational efficiency, and delivering outstanding customer service. Committed to achieving business objectives through strategic planning, team development, and effective relationship management.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Rent a Car Branch Manager
Budget rent a Car
Sohar
12.2016 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Resolved various issues impacting sales management and business operations.
- Consulted customers to boost product sales and services.
- Developed and implemented strategies to maximize revenue, minimize costs, and improve operational efficiency.
- Managed the fleet inventory, including scheduling maintenance, coordinating repairs, and ensuring vehicles were available for rent.
- Prepared and presented reports on key performance indicators, including revenue, utilization, and customer satisfaction, to senior management.
Car Rental Supervisor
Budget Rent a Car
Sur
06.2010 - 11.2016
- Oversaw daily operations of the car rental office, managing a team of [number] employees and ensuring excellent customer service at all times.
- Developed and implemented operational policies and procedures to enhance efficiency and streamline processes.
- Trained and mentored new employees, ensuring they understood company policies, service standards, and software systems.
- Monitored inventory levels and coordinated with suppliers to ensure an adequate supply of vehicles for rental purposes.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Conducted regular performance evaluations of team members and provided constructive feedback for improvement.
- Implemented strategies to increase revenue and achieve sales targets, including promoting additional services and upselling rental options.
- Collaborated with other departments, such as maintenance and logistics, to ensure smooth operations and vehicle availability.
- Managed rental agreements, contracts, and paperwork, ensuring accuracy and adherence to company policies.
- Utilized rental management software to track and analyze rental data, generate reports, and optimize operations.
Car Rental Agent
Budget rent a car
Muscat
08.2007 - 06.2010
- Greeted customers in a friendly and professional manner, assisting them with their car rental needs and inquiries.
- Conducted rental transactions, including processing reservations, completing rental agreements, and verifying driver's licenses and insurance information.
- Provided customers with detailed information about rental options, rates, and additional services available.
- Assisted customers in selecting appropriate vehicles based on their preferences, needs, and budget.
- Conducted vehicle inspections with customers before and after rentals, documenting any damages or issues accurately.
- Managed cash and credit card transactions, balanced cash drawers, and maintained accurate rental records.
- Handled customer complaints and concerns, resolving issues promptly and ensuring customer satisfaction.
- Collaborated with other rental clerks and team members to ensure smooth operations and efficient customer service.
- Maintained cleanliness and organization of the rental office, ensuring a welcoming environment for customers.
- Stayed updated on company policies, rental procedures, and industry trends through training sessions and informational materials.
Car Rental Agent
Budget Renta a car
Marrakesh
04.2001 - 08.2007
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Implemented vehicles control systems for monitoring and requisitioning supplies.
- Provided callers with product and customer service information to foster brand loyalty.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Worked well in a team setting, providing support and guidance.
- Managed multiple tasks in high-volume environment.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
Education
GED -
PIGIER
Morocco 09.1994 - 07.1997
High School Diploma -
IBN ABBAD HIGH SCHOOL
Marrakesh 09.1990 - 07.1994
Skills
Strong focus on delivering exceptional customer service
Strategic thinking and problem-solving skills
Meticulous attention to detail and exceptional organizational abilities
Customer service awareness
Timeline
Rent a Car Branch Manager
Budget rent a Car
12.2016 - Current
Car Rental Supervisor
Budget Rent a Car
06.2010 - 11.2016
Car Rental Agent
Budget rent a car
08.2007 - 06.2010
Car Rental Agent
Budget Renta a car
04.2001 - 08.2007
GED -
PIGIER
09.1994 - 07.1997
High School Diploma -
IBN ABBAD HIGH SCHOOL
09.1990 - 07.1994