Travel
Mustafa Elsheikh
Assistant Front Office Manager
Sharjah,Khorfakkan
Summary
Productive Assistant Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Conscientious Assistant Front Office Manager with expertise in operational administration demonstrated over 5 years of experience, focused and detail-oriented with strong knowledge of accounting best practices for reconciliation and reporting.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Assistant Front Office / Resort Manager
Royal Beach Hotel and Resorts
Fujairah
04.2022 - Current
- Manage all guest service operations and team members
- Build staffing schedules to accommodate peak check-in/out periods and develop systems to accommodate these processes with greater efficiency
- Maximize team member productivity through concierge and enhanced service programs in a continual effort to elevate the guest experience
- Plan, schedule and manage the rooms division team to efficiently manage “turn days”, ensure daily room inspections are made for quality assurance and all guest requests including room types, dietary and allergen requests and communicated effectively
- Maintain an efficient laundry room program and ensure the cleanliness of all public areas are kept to a high standard
- Assist the Resort Manager with any custom events held on or off-property
- Assist the General Manager to fulfill necessary steps needed to manage out team-members in accordance with company and local labor board regulations, for team-members not meeting company requirements.
Assistant Front Office Manager
OMRAN Group, Atana Hotels
Oman, OMAN
07.2021 - 02.2022
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Created, prepared and delivered reports to various departments
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Front Office Duty Manager
OMRAN Group, Dibba Beach Resort
Oman, UAE
02.2019 - 04.2020
- Carry out instruction given by management and head office
- Create the work schedule for vacations, hiring, time off and supervise/train new and existing employees
- Maximize room revenue and occupancy by effectively controlling rates and availability
- Used pivot tables to create detailed accounting reports to explain cost expenses
- Supervised payroll corrections for accuracy and duplications
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction
- Implemented new training programs for administrative personnel on office operations and latest technologies.
Reservations Executive -Assistant Sales Manager
Golden Tulip Hotels & Resorts
01.2018 - 02.2019
- Analyze sales statistics to determine sales potential, approach and inventory requirements
- Work alongside Director of Sales , Director of Operations and a support team to proactively manage a high maintenance client list
- Monitor monthly occupancy to insure that contracted blocks are used and sold to capacity
- Monitor selling strategies and block usage for International/Domestic Wholesalers, review current site listings for quality of listing and arranging files and billing
- Utilizing revenue management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance
- Creating and implementing promotions to attract new business travel accounts and stimulate repeat business
- Preparing effective correspondence and rate agreements with clients and maintaining internal booking reports
- Responsible for establishing new client base through outside and B2B sales efforts.
Front Office Supervisor
Golden Tulip Hotels & Resorts
10.2015 - 12.2017
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Provided excellent front office service to visitors, VIP's, customers and staff
- Completed all assigned tasks with excellence and enthusiasm
- Maintains an awareness of all promotions and advertisements .
- Making assurance in giving customer satisfaction
- Standardized office structures and processes to promote collaboration and increased performance.
Front Office Shift Leader
Golden Tulip Hotels & Resorts
, UAE
01.2014 - 09.2015
- Dealing with special requests from guests such as booking Extra Activities or tours
- Answering questions about what the hotel offers and the surrounding area
- Maintains quality service by following organization standards
- Promoted maintenance of professional and courteous customer interactions across all reception personnel.
Front Desk Receptionist
Golden Tulip Hotels & Resorts
, UAE
11.2012 - 12.2013
- Answered multi-line phone system and transferred callers to appropriate department or staff members.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Bachelor Of Commerce - Accounting And Business Management
Suez Canal University
Skills
Expert in: Microsoft Office , PMS ( WISHNET - OPERA - EZEE - INTIMUS)
PA Manager - Event’ Host Manager Feb 2014 for 5 yrs ( Wadibih Run )
Guest experiences
Problem-Solving
Excellent Communication
Administrative Support & Team Work
Guest Relationship Management
Leadership & Managerial Abilities
Interests
Community Service
Relationship
Timeline
Assistant Front Office / Resort Manager
Royal Beach Hotel and Resorts
04.2022 - Current
Assistant Front Office Manager
OMRAN Group, Atana Hotels
07.2021 - 02.2022
Front Office Duty Manager
OMRAN Group, Dibba Beach Resort
02.2019 - 04.2020
Reservations Executive -Assistant Sales Manager
Golden Tulip Hotels & Resorts
01.2018 - 02.2019
Front Office Supervisor
Golden Tulip Hotels & Resorts
10.2015 - 12.2017
Front Office Shift Leader
Golden Tulip Hotels & Resorts
01.2014 - 09.2015
Front Desk Receptionist
Golden Tulip Hotels & Resorts
11.2012 - 12.2013
Bachelor Of Commerce - Accounting And Business Management
Suez Canal University