MUPPUDATHISELVAN KUMARESAN

• Responsible for field service operation, service revenue drive and service development planning
• Drive service team in providing customers with all requested support activities such as installation, training, validation, maintenance, troubleshooting and repairing of product
• Maintain service inventory and develops processes that ultimately improve level of support to customer base
• Ensure customer satisfaction by managing field service team to maximize availability of customer’s products and systems for productive use
• Manage delivery of product installation, commissioning, training and acceptance test activities according to TAT
• Responsible for product warranty and escalation management, and participates in product quality management review to provide continuous feedback / improvement
• Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
• Evaluated final results to determine quality levels and isolate root causes of any identified faults.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Created and maintained daily and weekly reports for upper management.
• Resolved customer complaints and issues to drive satisfaction and loyalty.

• Controlled resources and utilized assets to achieve qualitative and quantitative targets.
• Kept accurate records to document customer service actions and discussions.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Took ownership of customer issues and followed problems through to resolution.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Products handled : Washing Machines,TV,Room,Air Conditioners , Microwave Oven,Dish washers, Mobile phones.

Responsibilities

To manage the entire day-to-day operations of the LSC’s, drive the team to achieve the KPIs , manage the ROI & Revenue of the LSC’s
 Responsible for 8 Service Franchisee and handling the products like Refrigerator, Washing Machines, Room Air Conditioners , Chimney etc.
 Supervising the activities of the team & Conduct meeting daily service repair needs and driving customer satisfaction
 Dealing with customers and resolving customer issues as and when required
 Resolving staff problems and complaints.
 Preparing various MIS reports (Daily Finance report, Review report, etc.)or other special reports for management
 To Ensure Authorized Repairs are carried as per the SOPs.
 To maintain & adhere to the prescribed KPIs as required from the company.
 To drive team members to Achieve Revenue & AMC Targets & ensure profitability of the LSC’s.
 Monthly LSC & CCO review meeting.er.

Products : Refrigerator, TV,Washing Machines, Room Air Conditioners , Microwave Oven,Dish washer
Responsibilities:
Handled all products like Micro Oven, Mixer, Air Dryer, Air Cooler etc.
 Setup a strong network of new ESC’s in the expanding market and monitoring the performance to ensure timely and excellent service delivery.
 Ensure prompt response to customers call & resolution of issues within TAT.
 Conducting training sessions for the engineers to update their skill levels
 Monthly Stock reconciliation and Inventory control at ESC point
 Drive all ESC’s for Revenue generation & AMC target Acheivements.
 Maintain the hygiene factor call closed after the confirmation from customer.

• Reporting periodically to Manager
• Execution of the project engineering involving Installation, commissioning & testing of electrical equipment’s
• Troubleshoots the plant electrical problems to determine their cause and recommends options for eliminating such problems
• Includes carrying out tests on equipment
• Implementation of Plant maintenance systems (Breakdown maintenance, down time review, work permits, Safety permits, History cards of equipment’s., Shutdown maintenance and Facility maintenance).

• Deliver the subject knowledge to students and getting trained
• Monitoring Students activities, Maintaining ISO, AICTE, NBA documentation.