Muneer AL Zadjali

• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Implemented marketing strategies for stand-alone, fully integrated company providing solutions to meet demands of industry.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Devised effective marketing, sales and other promotional initiatives.
• Created reports and presentations detailing business development activities.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.

• Achieved sales goals of $150 million and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
• Increased sales revenues to $50 million for Cards services by leveraging effective negotiating skills.
• Increased monthly gross sales from $2 million to $5 million and exceeded goals for sales, revenue and profit margins.
• Manager Sales & Client Management, Develop 10 years sales strategic plan for business sales (tactics & revenue targets) Identify potential barriers/gaps and propose systematic solutions.
• Monitor and assess departmental progress toward strategic planning goals.
• Developed and executed sales presentations as well as both internal and external product training workshops.
• Investigated and integrated new strategies to expand business operations and grow customer base.
• Monitored sales team performance, analyzed sales data and reported information to management.

# Maintain HSBC Internal Control standards, Implement and observe Group Compliance Policy Dynamic to Transaction Banking and Cash Management.

# Increased sales revenues to $50 million for Cards services by leveraging effective negotiating skills.
# Increased monthly gross sales from $12 million to $35 million and exceeded goals for sales, revenue and profit margins.

# Handled the business at conferences, trade fairs and networking events Maximizing new business development opportunities Overseeing/ Managing a sales team Implement global and regional Payment Transaction and Cash Management Solutions for CMB/GMB.•Identify proactive approaches to issues through trend analysis and predictive indicators.
# Enhance efficiency by evaluating operational systems across organizational lines (sales force).
# Develop relationships with clients Identify and report on business opportunities in target markets.
# Maintain Awareness of Operational Risk including its identification, assessment , mitigation and control.
# Ensure commitments are met with the Global Policy.
# Prepare details implementation plans based on sales hand-over with clients Clear understating for Payment Solution Liaise with senior Corporate Finance Managers and also Internally PCM and Relationship Managers.
# Handle the Setup of implementation of MT 940 reporting from HSBC account to Clients.
# Fully awareness of all PCM products e.g. HSBC Net , HSBC Connect , File Upload, Electronic Transfer ,Swift Transfer ,Cheques Out Sourcing and Receivable Management Implement Cash management Deal relation to multi- currency Payments , sweep with electronic banking.
# Ensure all area / Support Department / RMs are bought to speed on the usage of Global Product .

• Maintain Business Data Relationship with corporate customers.
• Producing New Products & Services to the Bank.
• Identification of new business opportunities in coordination with respective business units.
• Writing System Development /Functional Specifications for the proposed new product/enhancements.
• Prepare Product Manuals for new products & amending product manuals for enhanced products.
• Conduct Product workshops to branch network staff on a regular basis.
• Review & enhancement to the existing products.
• Establish a regular feedback mechanism to obtain product feedback from the branch network, customers and market.
• Analyze the product feedback and recommend fixes on a regular basis.
• Review under /non-performing products and services, identify causes for failure and initiate corrections for improvement.
• Shop the competition & collection information on their product & services on monthly basis.
• Conduct review of OIB Products and services (product features/tariffs) vis-à-vis competition, recommend enhancements / amendments to improve.
• Managing escalated service requests and incidents within the department Application System support Designing and Presenting technical architecture Planning and Estimating the work resources Accountable for clustering Servers; Designing and Presenting technical architecture Responsible for the Sub-contract management and Product evaluation Application System support co-ordination Bank Muscat Manager IT Application and Support.

• Maintaining communication channel and workingrelationship with key users and all Business Units tounderstand and provide for their present and upcomingrequirements and needs.
• Managing escalated service requests and incidents withinthe department Application System support Monitor the performance of the electronic deliverychannels network of the Bank in order to ensurethat 24.
• 7 services are available.
• Handled the project TEMENOS ( Core Banking System.

• Planning & implementing the time attendance solutionusing bio-metric technology in the organizationcovering head quarters and all other business units such asAirport terminal, engineering , cargo and catering Instrumental in installation and configuration of more than43 finger print reader units at variousgeographical locations Responsible for Project management, Sub-contractmanagement, RFP preparation and evaluation, Productevaluation, Budget preparation and planning and Systemsupport co-ordination Handled several projects; The accomplished projects arefurnished below: TAS ( Time Attendance System) as a Project In Charge.

• Managing Replication.
• Administering Domain Controllers.
• Configuring and Active Directory Managing Group Policy Implementing and Configuring Server Managing Remote Desktops Implementing and supporting DNS, IIS, and DHCP Servers Implementing security through Group Policy, DomainController and domain security Handled several projects; The accomplished projects arefurnished below: BCSB System (Banking System) as a Project In Charge Payroll as a Project Coordinator PERSONAL STRENGTHS Background includes high level oversight of management in Managing Corporate Client's, VIP Channel Handling, Products & Credit Card, for the company's infrastructure for multiple sites.
• Focused insights, keen analysis and team approach to implement best practices to achieve business excellence.
• Adept at working in high pressure environments with strict deadlines and multiple deliverables Demonstrated ability to build new territories and expand opportunities towards the achievement of stated targets, to lead, motivate and provide effective guidance to a team of professional and support staff Good listener - caring and compassionate.
• Leading a team and creating a spirit among team's members.
• No limitation for the job description.
• Establishing good relationship with existing and new customers.
• Dealing with corporate clients for 5 years.
• Working knowledge of IT Programming & Microsoft Office (Microsoft Word, Excel, Power Point, etc).
• Fluent spoken and written Arabic and English Languages.
• Ability to analyses the Balance Sheet and to create the same.
• Ability to convince customers.
• Control and manager customer's anger and upsets.
• Generating different types of MIS.
• Methodical approach to planning and organizing.
• Initiative and challenge-accepting person.