Mundher Salim Al-Shabibi
CUSTOMER EXCELLENCE EXECUTIVE
Muscat
Summary
Offering strong eye for detail and commitment to learning and growing in field. Brings understanding of vehicle systems and mechanical principles, along with ability to quickly learn inspection tools and safety standards. Ready to use and develop analytical and technical skills in my role.
Overview
5
5
years of professional experience
5
5
Languages
Work History
RAS Vehicle Inspector
Pearl Capital TRD
05.2024 - Current
- Enhanced vehicle safety by conducting thorough inspections and identifying potential issues.
- Maintained compliance with industry standards and regulations through diligent adherence to guidelines during inspections.
- Collaborated with team members to ensure consistency in inspection procedures, promoting a high level of quality control across the organization.
- Safeguarded customers from purchasing unreliable vehicles by identifying signs of previous damage or unreported accidents during pre-purchase inspections.
Customer Excellence Executive
Awasr Oman SOAC
04.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Training Engineer
Air Arabia PJSC
11.2020 - 12.2020
Training Engineer
Fujairah Aviation Academy
10.2019 - 11.2019
- Theoretical and Practical Training as per UAE General Civil Aviation (GCAA-CAR147) and European Aviation Safety Agency (EASA- PART147).
- Aeroplanes Turbine Engine, B1.1 Aeroplanes Piston Engine B1.2 categories and CAT A for Line Maintenance.
Education
RAS Vehicle Inspactor
OPAL
04.2001 -
Aircraft Maintenance Engineer -
Fujairah Aviation Academy
Fujairah 04.2001 -
Skills
- Strategic Critical Thinking
- Rapid Response
- Prioritization and Scheduling
- Collaborative Leadership
- Project management
- Driven by Initiative
Accomplishments
Achieved a score of 86.67 on the Fujairah Academy Track test
Voluntary Community Service
- Volunteered as a member of the RHS army in the city of Revere for 2 semesters
- Walk for hunger volunteer twice in 2 years
- Community Service for the elders & disables for 2 days in the city of Revere
Personal Information
Date of Birth: 01/30/98
Computer Programming
- Excellent in computer work in general (Word, Excel, and PowerPoint)
- Took a course in Programming Android Apps
Timeline
RAS Vehicle Inspector
Pearl Capital TRD
05.2024 - Current
Customer Excellence Executive
Awasr Oman SOAC
04.2022 - 11.2022
Training Engineer
Air Arabia PJSC
11.2020 - 12.2020
Training Engineer
Fujairah Aviation Academy
10.2019 - 11.2019
RAS Vehicle Inspactor
OPAL
04.2001 -
Aircraft Maintenance Engineer -
Fujairah Aviation Academy
04.2001 -
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