Mujammil Mulla
Muscat
Summary
As an experienced restaurant, QSR and Cafe professional in a reputed organization, I would like to utilize all my previous experience related to managing and critical decision making. I would also like to lead a team and display my leadership qualities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Operation Manager
Bin Mirza Internatinal LLC.
Muscat - Oman
04.2017 - Current
- Brands - wagamama . steak escape . deli cafe
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with senior op's Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Implemented new technology to streamline processes and improve operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored key performance metrics to identify areas for improvement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- coordinate with maintainence team during break down.resolve RM issue. assure smooth running of operation
Restaurant Manager
Bambolim Beach Resort Goa
Panaji, Goa
06.2015 - 02.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Café Manager
CMM Fine Food Groups
Panaji, Goa
10.2014 - 03.2015
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Assistant Restaurant Manager and Pre-Opening Team Leader
M.H. Alshaya Co
Abhudhabi, Dubai, Qatar, Saudi Arabia, Turkey
11.2012 - 03.2014
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
Outlet Manager
ELR (Costa Coffee)
Abu Dhabi
10.2007 - 09.2012
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Evaluated employee productivity metrics regularly, adjusting goals accordingly to drive performance improvements.
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Arts - Diploma In Hotel, Restaurant And Catering MGT
IHRM - GOA
GOA - India03.2005
Skills
- Process Improvement
- Operational planning
- Operations Management
- Operational Efficiency
Summary of strength
- Huge background in regularly and customarily exercising discretion in managing the overall operating of the store.
- Managing and directing the workforce
- Making staffing decisions (training, evaluating, disciplining, discharging, staffing, and scheduling).
- Ensuring customer satisfaction and product quality
- Managing the store’s financial performance
- Managing safety and security within the store.
Summary of qualification
- Over 16 years’ experience.
- Strong ability to manage store operations independently.
- Ability to manage effectively in a paced environment.
- People management, planning, foster teamwork, giving feedback, customer service, developing budgets, self-motivated, energy level, multi-tasking, resolving conflict, verbal communication.
Carrier achievements
- 100% in mystery shopper report and customer service section 2008
- 100% in brand standards check done by the brand standard manager 2008
- Became a lead barista in 6 months, have done training/motivation of the new joiners consecutively cited as staff star of the month
- Nominated for barista of the year competition 06/13/08 Abu Dhabi
- Awarded Star of the Month for April, July, & August 2008
- Awarded flying & bin for excellent service & achieved the target.
- Cross-training and certification from the management team to crew levels.
- Oman Restaurants Awards wagamama - first runner-up in the category of newcomer
Computer exposer
- Completed course in MS Office (Excel, Word, PowerPoint, & Internet) from NIIT (Goa – India)
- Diploma in DTP from Comtect Computer Academy (Goa-India)
Certification
- COSHH Practices - [product application.product dilution. storage.health & safety]
- leading with heart work shop - [management skill training program & team management +positive skills ]
- food and hygiene level -1 [ Dubai Municipality ]
- food and hygiene level -2 [ Muscat Municipality ]
- food and Safety Essential - rmk experts [Abu - Dhabi Food Authority]
- fire safety + first aid essentials - Muscat - Oman
- micros/ revel/ market man [management]- restaurant operations
international driving licence details
Driving Licence UAE - 1982060
Driving Licence Oman - 110606826
Languages
English, Hindi, Konkani, Marathi, Arabic (basic)
Extra curricular Activities
Athletics, Volleyball, Football, Judo, Secured first place in football at college level, Represented judo up to state level, Secured third place in discuss throw at school level, Was an active member of N.C.C for 2 years in Chowgule College, Margao – Goa, India., Sports, traveling, music, making friends & photography
Personal Information
- Height: 5.7"
- Weight: 75kg
- Passport Number: CE060524
- Passport Expiry Date: 24.10.2028
- Date of Birth: 06/27/86
- Nationality: Portuguese
Training
- Management core skills and barista maestro core skills.
- Food & hygiene approved by Dubai Municipality
- Basic health & safety training during operation time
- Customer delight & visual merchandising
- Communication & up selling skills
- Training on micros & fmc web client
- Speed of service workshop
- PIC (Personal In Charge) level 3
- Firefighting and safety
- Disciplinary training
- Problem solving and decision maker training
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Mujammil Mulla
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Operation Manager
Bin Mirza Internatinal LLC.
04.2017 - Current
Restaurant Manager
Bambolim Beach Resort Goa
06.2015 - 02.2016
Café Manager
CMM Fine Food Groups
10.2014 - 03.2015
Assistant Restaurant Manager and Pre-Opening Team Leader
M.H. Alshaya Co
11.2012 - 03.2014
Outlet Manager
ELR (Costa Coffee)
10.2007 - 09.2012
Bachelor of Arts - Diploma In Hotel, Restaurant And Catering MGT
IHRM - GOA