Muhanna Al-Yaraabi
Muscat,Seeb
Summary
Accomplished professional with extensive expertise in airport security standards and emergency procedure training. Demonstrates effective leadership and a deep knowledge of insurance laws, ensuring compliance and operational excellence. Skilled in public speaking, quality assurance, and customer service, with a proven track record of enhancing safety protocols. Fluent in multiple languages.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Call centre agent
insurance company
muscat, muscat
2024.05 - 2025.01
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Managed high volume of inbound calls, ensuring swift response times.
- Achieved daily performance targets, aiding department progression towards sales goals.
Senior customer service agent
swissport
Muscat, Muscat
2023.07 - 2024.05
- Facilitated seamless check-ins through meticulous attention to detail and accuracy in document verification.
- Maintained high standards of customer service under pressure during peak times.
- Checked passenger identification and issued boarding passes for secure flights.
- Trained new hires on check-in procedures, fostering team competence and confidence.
- Prepared detailed reports post-flight detailing any incidents or observations related to the flight.
Observer
oman observer
muscat, muscat
2022.02 - 2022.06
- Contributed to project success by providing timely and precise observation details.
- Recorded precise field observations, improving overall data reliability.
- Investigated cases to reach resolution or conclusion.
- Recorded detailed observations during tests; ensured accurate documentation.
Education
Diploma of Higher Education - business management
college of banking and financial studies
oman 2016.09 - 2020.07
Skills
- Effective leadership
- Knowledge of insurance laws
- Public speaking
- Quality Assurance
- Fluent multilingualism
- Airport security standards
- Customer Service
- Emergency procedure training
- Airport safety protocols
Languages
English
Fluent
Arabic
Native
Timeline
Call centre agent
insurance company
2024.05 - 2025.01
Senior customer service agent
swissport
2023.07 - 2024.05
Observer
oman observer
2022.02 - 2022.06
Diploma of Higher Education - business management
college of banking and financial studies
2016.09 - 2020.07