Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Muhanna Al-Yaraabi

Muhanna Al-Yaraabi

Muscat,Seeb

Summary

Accomplished professional with extensive expertise in airport security standards and emergency procedure training. Demonstrates effective leadership and a deep knowledge of insurance laws, ensuring compliance and operational excellence. Skilled in public speaking, quality assurance, and customer service, with a proven track record of enhancing safety protocols. Fluent in multiple languages.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Call centre agent

insurance company
muscat, muscat
05.2024 - 01.2025


  • Provided technical support for customer issues, demonstrating problem-solving skills.
  • Managed high volume of inbound calls, ensuring swift response times.
  • Achieved daily performance targets, aiding department progression towards sales goals.

Senior customer service agent

swissport
Muscat, Muscat
07.2023 - 05.2024
  • Facilitated seamless check-ins through meticulous attention to detail and accuracy in document verification.
  • Maintained high standards of customer service under pressure during peak times.
  • Checked passenger identification and issued boarding passes for secure flights.
  • Trained new hires on check-in procedures, fostering team competence and confidence.
  • Prepared detailed reports post-flight detailing any incidents or observations related to the flight.

Observer

oman observer
muscat, muscat
02.2022 - 06.2022
  • Contributed to project success by providing timely and precise observation details.
  • Recorded precise field observations, improving overall data reliability.
  • Investigated cases to reach resolution or conclusion.
  • Recorded detailed observations during tests; ensured accurate documentation.

Education

Diploma of Higher Education - business management

college of banking and financial studies
oman
09.2016 - 07.2020

Skills

  • Effective leadership
  • Knowledge of insurance laws
  • Public speaking
  • Quality Assurance
  • Fluent multilingualism
  • Airport security standards
  • Customer Service
  • Emergency procedure training
  • Airport safety protocols

Languages

English
Fluent
Arabic
Native

Timeline

Call centre agent

insurance company
05.2024 - 01.2025

Senior customer service agent

swissport
07.2023 - 05.2024

Observer

oman observer
02.2022 - 06.2022

Diploma of Higher Education - business management

college of banking and financial studies
09.2016 - 07.2020

Similar Profiles

Create profile
Muhanna Al-Yaraabi