MUHAMMED ALTHAF
Muscat
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with Three years of experience in Hospitality. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant IT Manager
AVANI Muscat Hotel
05.2022 - Current
- Manage day-to-day activities of information technology function, plan and organize work and configuration reports
- Developed and executed IT project plans, ensuring timely completion of milestones and successful delivery within budget constraints.
- Conducted regular audits of IT systems to ensure compliance with industry standards and best practices.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Implemented and maintained technology and software budget.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Worked effectively in fast-paced environments.
- Install and test cooperate-approved program changes to hotel computer systems
- Managing scheduled monthly maintenance for Ving Card
- Supported the IT department in contract management and equipment purchasing
- Provide technical support to hotel staff and guests, promptly resolving hardware, software, and network issues to minimize downtime and disruptions
- Conduct training sessions for hotel staff to enhance their technology skills and promote efficient use of IT systems
- Conducted regular backups and system maintenance to ensure data integrity and smooth operations
- Manage the design, installation, configuration, and maintenance of hotel computer systems, networks, and audio-visual equipment
- Plan and execute technology projects, such as system upgrades, network expansions, and AV system installations, ensuring timely and cost-effective completion
- Maintain accurate records and documentation of IT systems, procedures, and configurations for reference and future troubleshooting
- Knowledge of industry regulations and data privacy laws to ensure IT compliance within the hotel
- Strong organizational and multitasking skills to handle multiple IT projects and requests simultaneously
- Optimized network configurations, leading to increased efficiency and reduced downtime.
IT Help Desk Associate
Comsol Pvt Ltd
12.2018 - 02.2020
- Created support service tickets and used web-based ticketing systems to track and deliver support services
- Installed, serviced, and upgraded over 200 Windows computers
- Responded to problems immediately, facilitating consistent and reliable service
- Took on additional duties to support smooth operations
- Provided PC and mobile support to resolve client issues
- Assisted network team in monitoring 4 network servers.
- Streamlined office procedures for increased efficiency and productivity.
- Developed strong relationships with clients through consistent, reliable support and assistance.
Hardware Technician
Topend Computers
06.2016 - 10.2018
- Determines hardware and software requirement to provide solution to problems
- Installed, maintained and repaired computers, laptops and peripheral devices
- Installing and configuring appropriate software's
- Instructed customers to effectively operate and maintain their system as required.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Provided basic end-user troubleshooting and desktop support.
- Optimized network functionality by effectively configuring routers, switches, and other network devices.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
Education
MBA - IT
MBA
Sikkim Manipal University02.2021
PGDBA - INFORMATION TECHNOLOGY
Sikkim Manipal
04.2014
Diploma of Higher Education - Computer Application
PTM VHSS Maruthoorkonam
03.2013
Certificate of Higher Education -
GHS Sreekariyam
03.2010
Skills
- In-depth knowledge of hardware and software
- Ability to work well with people from all backgrounds
- Product Development
- IT risk management
- Operational Reporting
- End point configurations
- Maintaining Hardware and Software inventory
- Installation of printers, POS machines, & other network peripherals
- Configuring GRMS device
- Skilled in TCP/IP and WAN
- Network Administration
- Configuring AVAYA IP and Analogue Telephones
- IP Addressing
- VPN Configuration
- User Training
- VLAN Configuration
- Mobile Device Management
- Network design
- Server Management
- VMware ESXi Configuration
- AD Object Restoration
- AD Rights Delegation
- Network Firewall Management
- DHCP Management
- SOP Writing
Languages
Malayalam
English
Hindi
Permit
Indian
Knowledgeable About
- Opera PMS Version 5.6.17
- VICAS - ID Card Reading System
- E-Register Card and E-Folio
- HSIA- AirAngel
- Visionline - Door Management
- Paytrax- HRM
- Windows Server 2019
- CheckSCM - Material Control
- Office 365
- Adobe Photoshop
- HeroApps IPTV
- LG SuperSign CMS
- Sun System - Accounting
- MessageBox
- Avani Brand App -OKKAMi
- Interel -GRMS
- File Server
- Micros Symphony Cloud-POS
- Samsung Magic Info - Digital Signage
- Digital QR Menu -Sulopa
Certification
CCNA Certified
Google System Administration and IT Infrastru ctu re
Services
Timeline
Assistant IT Manager
AVANI Muscat Hotel
05.2022 - Current
IT Help Desk Associate
Comsol Pvt Ltd
12.2018 - 02.2020
Hardware Technician
Topend Computers
06.2016 - 10.2018
MBA - IT
MBA
PGDBA - INFORMATION TECHNOLOGY
Sikkim Manipal
Diploma of Higher Education - Computer Application
PTM VHSS Maruthoorkonam
Certificate of Higher Education -
GHS Sreekariyam
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