MONU V M
Summary
To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilizing my skills towards the growth of the organization.
Overview
1
1
Certification
Work History
Accounts and Inventory
AL Amani TVR Group
- Handled cash, Visa cards, and outstanding payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Completed daily record updates to track sales and accurate payment totals.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Handled high-volume card transactions using Point Of Sale (POS) systems efficiently.
- Prepared daily cash deposits to move funds to financial institution.
- Trained new staff on cashiering procedures and customer service excellence.
- Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.
- Assisted in inventory management tasks, including stock takes and product ordering.
- Maintained up-to-date knowledge of store products, promotions, and policies.
- Addressed customer queries regarding returns and exchanges, facilitating a smooth process.
- Verified register at beginning and end of work shifts to help with error-free money handling.
- Monitored stock levels at checkout areas, requesting restocks to avoid shortages.
- Upheld high standards of hygiene and cleanliness at work stations, promoting a healthy shopping environment.
- Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies.
- Issued advance receipts and required documentation for transactions.
- Supported salesfloor and stockroom staff during busy periods, contributing to stock replenishment and store zoning.
- Minimised fraudulent transactions by assessing notes when processing payments.
- Implemented loss prevention strategies at point of sale, safeguarding company assets.
Assistant Operations Manager
Aranmula Chit Funds PVT LTD
- Coached employees to work together to carry out daily functions and meet service objectives.
- Communicated clear action plans to optimise results and successfully execute operational activities.
- Educated the operations team on best practices, company policies, and service excellence standards.
- Assessed sales reports, activity reports, and financial statements to measure productivity and goal realisation.
- Completed opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency internally.
- Ensured smooth operations and communications by solving problems between cross-functional teams.
- Created a multimedia campaign and promotions about chit products that increased enrolment by more than 100 customers in two months.
- Assisted the operations manager in supervising five branches of chit funds by phone and mail, increasing operations, customer service, and revenue collection.
Assistant Manager
Axis Bank Ltd
- Handling day-to-day banking operations and making EOD (End of Day).
- Processing customer request forms, RTGS, NEFT, transfers in A2A (Axis Bank to Axis Bank account transfer), demand drafts, cash deposits, withdrawal slip postings, and checking vouchers.
- Processing account opening forms, transferring other branch accounts, issuing debit cards, upgrading accounts, stopping payments, and hot listing debit cards.
- Appreciation was received from top management regarding time management and punctuality.
Education
Master of Business Administration - Finance and HR
APJ Abdul Kalam Technological University
2019
B.com - Finance and Taxation
M G University
2017
Plus Two - Commerce
Govt. of Kerala Board of Higher Secondary
2014
Skills
- Proficient in ECMS, Finacle, Saksham, and MS Office (Excel, Word, and PowerPoint)
- Punctuality
- Time management
- Multitasking
- Administrative efficiency
- Calm under pressure
- Financial Reporting
- Team management
- Inventory management
Certification
MICROSOFT EXCEL CERTIFICATION 2013
Languages
English
Malayalam
Personal Information
Timeline
B.com - Finance and Taxation
M G University
Plus Two - Commerce
Govt. of Kerala Board of Higher Secondary
Accounts and Inventory
AL Amani TVR Group
Assistant Operations Manager
Aranmula Chit Funds PVT LTD
Assistant Manager
Axis Bank Ltd
Master of Business Administration - Finance and HR
APJ Abdul Kalam Technological University