Mohsen Mouseli
IT Specialist
Muscat
Summary
I am an experienced IT expert with over 12 years of experience in computers and networks. Excellent reputation for solving problems and improving customer and network user satisfaction.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Language
Work History
IT Support Specialist
NHT.Co
Muscat
01.2019 - 11.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
IT Support Specialist
TAKNET.Co
KANGAN
03.2014 - 12.2018
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
IT Technician
Daelim Industrial
Asalouyeh
03.2011 - 07.2014
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Monitored systems in operation and quickly troubleshot errors.
- Configured systems according to prescribed software and hardware frameworks.
Education
Bachelor of Science - Information Technology
International Payame Noor University
Iran 09.2011 - 06.2015
Skills
Desktop Technical Support
Wireless Networking
Application installations
Peripheral maintenance
Web Security
Hardware and software installation
Email account set up
Desktop and laptop installations
Technical Support
Data recovery
TCP/IP
Microsoft Office Specialist (MOS) Expert
Linksys
Timeline
IT Support Specialist
NHT.Co
01.2019 - 11.2022
IT Support Specialist
TAKNET.Co
03.2014 - 12.2018
Bachelor of Science - Information Technology
International Payame Noor University
09.2011 - 06.2015
IT Technician
Daelim Industrial
03.2011 - 07.2014