Mohammed Shamsab Mudavankattil
Operation Manager - FMCG
Muscat
Summary
Dynamic leader with a proven track record at Nesto Hypermarket, enhancing operational efficiency and customer satisfaction. Excelled in strategic planning and team leadership, driving market share growth and financial performance. Skilled in negotiations and problem-solving, fostering a culture of continuous improvement and staff development.
Overview
19
19
years of professional experience
Work History
Operation Manager - FMCG Retail
Nesto Hypermarket
06.2018 - Current
- Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
- Contributed to leadership team for implementing company policies and procedures.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Assistant Manager - Super Markets
Lulu Hypermarket
04.2005 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Enhanced team productivity by streamlining operational processes.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Implemented staff training programs to elevate service standards and knowledge.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Diploma In Automobile - Auto Mobile
Sreerama Poly Technic
Thrprayar , Trissur, Kerala, India 04.2001 -
Pre Degree - Commerce
Calicut University
CXalicut 04.2001 -
High School Diploma -
VHSS Puthanchira
Thrissur 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Staff Development
Financial Management
Project Management
Marketing
Business Administration
Policy Implementation
Contract Management
Staff Training and Development
Negotiation
Sales management
Product Management
Sales Techniques
Key Performance Indicators
Problem-Solving
Multitasking
Positive Attitude
Team building
Languages
Malayalam
Native language
English
Proficient
C2
Hindi
Proficient
C2
Arabic
Upper intermediate
B2
Tamil
Intermediate
B1
Timeline
Operation Manager - FMCG Retail
Nesto Hypermarket
06.2018 - Current
Assistant Manager - Super Markets
Lulu Hypermarket
04.2005 - 04.2018
Diploma In Automobile - Auto Mobile
Sreerama Poly Technic
04.2001 -
Pre Degree - Commerce
Calicut University
04.2001 -
High School Diploma -
VHSS Puthanchira
04.2001 -
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