Mohammed Sharif
Summary
Customer-oriented retail sales associate with eight years of experience in high-end fashion retail. Proven track record of exceeding sales targets, delivering exceptional customer service, and building strong client relationships.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Brand Promoter
OPPO Oman
08.2022 - 02.2024
- Setting up and maintaining a demonstration area, such as a table, stand, or booth at various events
- Keeping the demonstration area tidy and well stocked with products, samples, and/or literature
- Demonstrating the features of a product or service to potential customers
- Employing interactive materials such as videos, charts, or slideshows to share information about a product or service, when necessary
- Answering any questions potential customers might have about a product or service
- Recording transactions and stock levels
- Generating reports that outline customersʼ interest levels, questions asked, number of products/samples/literature sold and/or distributed at various events
- Staying up to date with product or service features.
Sales Assistant
DMart
02.2019 - 06.2022
- Delivering an exceptional customer service to all customers
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily
- Being part of a team and supporting colleagues
- Removing goods from the racks after verifying the expiration date
- Stacking the storage and exhibit areas Make sure the product is rotated
- Make sure the refrigerator and chillers are at the proper temperature
- Assisting clients with their questions
- Specializing in a specific category, such as groceries or refrigerated food Processing customer orders and payments
Customer Service and Sales Executive
Etisalat
03.2016 - 01.2019
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Make product recommendations or services to customers based on their needs and preferences
- Follow communication guidelines, policies and procedures
- Upgrade and cancel customer accounts by customer request
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
- Reach out to customers via email and telephone to verify account information
- Ensure customers are satisfied with their purchases or service
- Assist customers in placing orders, fulfilling refunds and handling exchanges
- Oversee product recalls
- Use sales computer technology to maintain customer records and orders
- Cold call potential customers
- Inform existing customers of promotions and deals
Sales Executive
Vodafone
03.2014 - 11.2015
- Selling new telecom products to the regular & new customers
- Explaining Benefits of new postpaid plans to the customers to generate sales
- Making awareness of new schemes & offers by proper display and via communication
- Selling GSM and CDMA sim cards Postpaid/Prepaid r
- Handled multiple queries of the customers based on accidental activations & over charged bill negotiation, solving technical issues
- Receive bill payment and update in the system
- Issuing necessary official receipt to the customers based on query or bill payment
- Assist customer with good service ethics which includes patience & good listening skills
- Responsible in promoting & product awareness, make inventory & refill items in the shelves
- Updated clientsʼ database and made transactions for product sales
- Identify new products and inform the concerned Supervisor about customer product needs
- Trains new sales staff in basic operations and procedures
- And coordinates with the team to hit its monthly peak level of sales performance.
Education
B.Com Computers -
BRAOU - Dr. B.R. Ambedkar University
Hyderabad, Telangana 02.2023 - Current
Skills
Microsoft Office
Customer service
Communication
Sales
Problem-solving
Time management
Interpersonal skills
Product knowledge
Product knowledge
Cash handling
Inventory management
Personal Information
- Date of Birth: Sep 18, 1990
- Nationality: Indian
Timeline
B.Com Computers -
BRAOU - Dr. B.R. Ambedkar University
02.2023 - Current
Brand Promoter
OPPO Oman
08.2022 - 02.2024
Sales Assistant
DMart
02.2019 - 06.2022
Customer Service and Sales Executive
Etisalat
03.2016 - 01.2019
Sales Executive
Vodafone
03.2014 - 11.2015