A results-driven professional with 6+ years of experience in the telecom sector (MVNO), progressing from Customer Service Representative to Supervisor and L3 Support. Skilled in managing teams, resolving complex issues, and optimizing customer service operations. Transitioned into project management in an IT solutions company, focusing on planning, reporting, and control analysis. Proficient in Power BI and Microsoft 365, with a strong ability to drive operational improvements and deliver successful project outcomes.