Summary
Overview
Work History
Education
Skills
Accomplishments
Traveling
Languages
Timeline
CustomerServiceRepresentative
Mohammed  Al-Harthy

Mohammed Al-Harthy

Muscat

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Experienced Customer care supervisor bringing 12 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Experienced customer care supervisors bringing 12 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Customer Care Supervisor

FRiENDi mobile
03.2009 - 08.2021
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Monitored compliance risks while adhering to safety protocols.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Applied best practices in customer service, sales, and employee management to exceed organizational goals.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Created customer support strategies to increase customer retention.
  • Managed department call volume of 20000 calls per day and coordinated department schedules to maximize coverage during peak hours

  • Self-motivated, withstrong sense of personal responsibility.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Education

Bachelor of Business - Project Management

Muscat College
Oman Muscat
11.2022

HNC - Engineering

Nautical College Engineering Certificate (UK )
UK
01.2007

English Courses -

ELS Language Centers Intensive English Program
Malaysia
06.2004

Some College (No Degree) -

Han Chiang College (Microsoft Word Excel 2000)
Malaysia

High School Diploma -

2003-2002
Jabir Bin Zaid
06.2003

Skills

  • Customer Care
  • Operational Policies and Processes
  • Onsite Visits
  • Maintaining Clean Work Areas
  • Workflow Assessments
  • Technical Support and Assistance
  • User Experience
  • Social Media Platforms
  • Office Supplies and Inventory
  • Complex problem-solving skills
  • Critical thinking skills
  • An aptitude for math
  • Good communication skills
  • Computer-aided design (CAD) skills
  • Time management and an ability to prioritize and plan work effectively
  • Leadership
  • Risk management
  • Change management
  • Decision-making
  • Ability to work under load and pressure
  • Team Building
  • Customer Relations
  • Account updates
  • Research and due diligence
  • Sales proficiency
  • Schedule Management
  • Training and mentoring
  • Inter-department collaboration

Accomplishments

  • Supervised team of 12-20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 20 in the development of migration in telecom sector .
  • Achieved 80 % through effectively helping with number of tasks .
  • Resolved product issue through consumer testing.

Traveling

My self i have been travelling many countries as backpackers where I have experienced enormously very great cultures with alot of things .

Languages

Arabic
Native language
English
Proficient
C2
Spanish
Elementary
A2

Timeline

Customer Care Supervisor

FRiENDi mobile
03.2009 - 08.2021

Bachelor of Business - Project Management

Muscat College

HNC - Engineering

Nautical College Engineering Certificate (UK )

English Courses -

ELS Language Centers Intensive English Program

Some College (No Degree) -

Han Chiang College (Microsoft Word Excel 2000)

High School Diploma -

2003-2002
Mohammed Al-Harthy