Mohammad Khaladuzzaman
Shinas
Summary
I am a dedicated and highly motivated individual with exceptional customer service skills, seeking a challenging position in customer service, hospitality, or a related field. With a background encompassing roles as a Hotel Cashier, Receptionist, and Liquor Store Manager, I bring diverse experience to contribute to a dynamic team. Leveraging proficiency in Microsoft Excel, Word, basic accounting, and social media marketing, my goal is to provide every guest with an exceptional and memorable experience. Fluent in Bangla and Hindi, and conversational in Arabic and English, I am well equipped to communicate effectively with guests from diverse cultural backgrounds.
Overview
8
8
years of professional experience
Work History
Hotel Cashier | Receptionist | Liquor Store Manager |and Bookkeeper
Royal Beach Hotel
09.2022 - Current
- Manage hotel cashier operations, handling transactions, and ensuring accuracy and keeping a record of all income and expenses
- Receptionist duties include managing check-ins/check-outs, answering inquiries, and providing exceptional customer service
- Liquor Store Manager Responsibilities involve day-to-day operations, inventory management, and ensuring compliance with regulations.
Arabic bar Bartender
Royal Beach Hotel
01.2021 - 01.2022
- Prepared and served drinks
- Maintained bar cleanliness and inventory
- Ensured high levels of customer satisfaction.
Receptionist
Al Burj International Hotel
01.2016 - 01.2021
- Proficiency in room management applications
- Familiarity with hotel reservation systems and check-in/check-out procedures
- Greeted guests and checked them in/out
- In addition, provided exceptional customer service
- Answered phone calls and responded to inquiries.
Room Service Attendant
Al Burj International Hotel
01.2016 - 01.2021
- Proficiency in bar billing and inventory management applications
- Took orders and delivered food and drinks to guest rooms
- Maintained inventory and cleanliness of the room service area.
Housekeeping
Al Burj International Hotel
01.2016 - 01.2021
- Cleaned and maintained guest rooms and public areas
- Ensured high levels of cleanliness and hygiene.
Education
Skills
- Customer Service
- Customer Assistance
- Strong attention to detail
- Proficient in Microsoft Excel and Word
- Basic accounting knowledge
- Knowledge of social media marketing
- Good time management and organizational skills
- Language proficiency: English, Arabic (conversational), Bangla, Hindi
- Proficiency in using computers and the internet
- Attention to detail
- Problem solving
- Teamwork
- Time Management
- Cash Register Operation
- Inventory Management
- Work Ethic and Integrity
- Patience and Empathy
- Inventory Control
- Adaptability
- Cash handling and management
Personal Information
- Height: 5 Feet 11 Inches
- Passport Number: EG0402833
- Gender: Male
- Marital Status: Unmarried
- Religion: Islam
Home Country
Dhaka
References
Available upon request
Timeline
Hotel Cashier | Receptionist | Liquor Store Manager |and Bookkeeper
Royal Beach Hotel
09.2022 - Current
Arabic bar Bartender
Royal Beach Hotel
01.2021 - 01.2022
Receptionist
Al Burj International Hotel
01.2016 - 01.2021
Room Service Attendant
Al Burj International Hotel
01.2016 - 01.2021
Housekeeping
Al Burj International Hotel
01.2016 - 01.2021