Mohamed Riyas
Chennai
Summary
Results-driven and highly skilled Operations/Facilities Manager with 17+ years of experience in managing facilities across retail, residential, and commercial sectors. Demonstrated expertise in overseeing diverse properties, including government buildings, commercial complexes, educational institutions, high-rise towers, and residential properties. Proficient in implementing Work Breakdown Structures (WBS), managing change orders, and measuring progress effectively. Strong background in health & safety, procurement, and engineering deliverables.
Overview
17
17
years of professional experience
Work History
Operations Manager – Facilities Management
Al Yafei Group – London Cleaning & Maintenance
01.2019 - Current
- Oversee Total Facilities Management (TFM) for government, commercial, and residential projects
- Manage multi-disciplinary teams, including MEP, cleaning, waste management, landscaping, and pest control
- Monitor contractor performance and ensure adherence to SLAs and KPIs
- Conduct regular client meetings to ensure process development and satisfaction
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Assistant Operations Manager – Facilities Management
Al Yafei Group – London Cleaning & Maintenance
03.2014 - 12.2018
- Assisted in managing TFM projects, including soft and hard services
- Supervised subcontractors and ensured compliance with project requirements
- Prepared PPM schedules, method statements, and mobilization plans
- Conducted site inspections and reviewed utility consumption (electricity, water, sewage)
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Implemented new software solutions to automate routine tasks.
Facilities Engineer (Soft & Hard Services)
Al Yafei Group – London Cleaning & Maintenance
03.2011 - 03.2014
- Managed maintenance of HVAC systems, electrical equipment, and plumbing systems
- Supervised cleaning, pest control, and landscaping activities
- Prepared daily, weekly, and monthly schedules for soft and hard services
Facilities Engineer
AG Facilities Solutions
10.2009 - 02.2011
- Handled maintenance of Cleaning, landscaping, HVAC systems, electrical systems, and plumbing
- Coordinated with subcontractors for specialized services like chiller maintenance and fire alarm systems
- Maintained up-to-date knowledge regarding industry best practices, driving continuous improvement within the organization''s facilities management processes.
- Collaborated with cross-functional teams to complete complex facility projects on time and within budget.
- Managed contractors effectively, ensuring timely completion of facility-related projects while minimizing disruptions to daily operations.
- Reduced maintenance costs for the company by establishing preventive maintenance programs.
- Reviewed subcontractor proposals critically during vendor selection process, securing high-quality services at competitive prices.
FM Supervisor
AG Facilities Solutions
09.2007 - 09.2009
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Handled Soft & hard Services
Education
Diploma in Mechanical Engineering -
THSP College
Chennai, Tamil Nadu04.2007
Skills
- CAFM
- Team leadership
- Problem-solving
- Communication
- Analytical thinking
- Time management
- MS Office
- Auto CAD
- Project management software
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Planning and implementation
- Staff training
- Staff management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Staff development
- Employee motivation
- Customer relationship management
- Maintaining compliance
- Client relationships
- Process improvement
- Schedule management
- Health and safety compliance
- Workforce management
- Client relations
- Continuous improvements
- Quality assurance controls
- KPI tracking
- Risk management
- Negotiation
- Cost control
- Building and facility management
- Maintenance planning
- Contract management
- Vendor sourcing
Languages
Tamil
Native language
English
Advanced
C1
Tamil
Proficient
C2
Hindi
Upper intermediate
B2
Malayalam
Intermediate
B1
Arabic (understand)
Elementary
A2
Additional Qualification
NEBOSH International General Certificate in Occupational Health and Safety
Phone Numbers
00968-93215672, 0091-7708966139
Visa Status
Employment visa, 03/14/25
Driving License
Valid Oman Driving License, 12/16/25
Training
- COVID-19 Course from Global bio risk advisory council ISSA
- COVID-19 Detection, Prevention & response from WHO
- Digital Marketing Course
- Certified Internal Auditor for ISO 9001 & ISO 45001
- Facilities Management
- HVAC Refreshing course
- Basic knowledge of Air conditioning
- Duct design
- Chilled water piping design
- Building machinery & maintenance
- Basic Reading of engineering drawing
- Communication Skill
- Interpolations Relationship
- Team Building
Disclaimer
I am self-assured in my ability to work in a team. I hereby declare that all the information furnished above is true to the best of my knowledge.
Personal Information
- Passport Number: Z3xxxx80
- Passport Place Of Issue: Muscat
- Date of Birth: 05/12/85
- Nationality: Indian
- Marital Status: Married with 3 kids
Timeline
Operations Manager – Facilities Management
Al Yafei Group – London Cleaning & Maintenance
01.2019 - Current
Assistant Operations Manager – Facilities Management
Al Yafei Group – London Cleaning & Maintenance
03.2014 - 12.2018
Facilities Engineer (Soft & Hard Services)
Al Yafei Group – London Cleaning & Maintenance
03.2011 - 03.2014
Facilities Engineer
AG Facilities Solutions
10.2009 - 02.2011
FM Supervisor
AG Facilities Solutions
09.2007 - 09.2009
Diploma in Mechanical Engineering -
THSP College
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