Mohamed Rimzan
Muscat
Summary
Experienced operations professional with focus on streamlining processes and enhancing productivity. Drives operational excellence by implementing strategic initiatives and fostering team collaboration. Delivers measurable improvements through adept problem-solving and resource management.
Results-driven Head of Operations adept at transforming business processes and boosting efficiency. Spearheaded multiple initiatives that streamlined operations, reduced costs, and improved overall productivity. Known for fostering strong team collaboration and driving sustainable growth. takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Operation Manager
Godoba Trip by click
03.2024 - 12.2025
- Responsible for overseeing the end-to-end travel operations, ensuring service quality, improving processes, managing teams, and supporting business growth. This role requires strong leadership, excellent industry knowledge, and the ability to optimize operational efficiency across all travel products (airlines, hotels, visas, insurance, holidays).
- Corporate Travel Services & B2B Booking Solutions Godoba
- Key Responsibilities
- 1. Operational Leadership
- Oversee daily travel operations including ticketing, reservations, hotel bookings, refunds, reissues, and customer support.
- Ensure smooth functioning of all GDS systems (Sabre/Amadeus/Galileo) and B2B booking platforms.
- Monitor service levels, turnaround times, and workflow efficiency.
- Enforce standard operating procedures (SOPs) across all departments.
- 2. Recruitment & Onboarding Responsibilities
- Conduct interviews for candidates who have completed their first graduation from Oman Adventure and Omran programs.
- Coordinate closely with the HR team to schedule, evaluate, and shortlist candidates.
- Facilitate the onboarding process for Omani local staff joining the team, ensuring smooth integration.
- Support induction, training, and initial guidance to new recruits to align them with company policies and operational standards.
- Maintain clear communication with HR and department heads to track recruitment progress and address any onboarding challenges.
- 3. Team Management
- Lead and manage travel consultants, team leaders, and coordinators.
- Recruit, train, and develop staff to ensure high performance and service excellence.
- Conduct performance evaluations, coaching, and corrective actions when required.
- Foster a positive and collaborative work environment.
- 4. Customer Experience & Quality Assurance
- Ensure exceptional customer service delivery across channels.
- Handle high-level escalations, VIP clients, and critical issues.
- Conduct quality checks on ticketing, invoicing, and booking accuracy.
- Implement improvements to minimize errors and increase customer satisfaction.
- 5. Supplier & Airline Coordination
- Liaise with airlines, hotels, DMCs, and suppliers for operational matters.
- Negotiate better rates, resolve disputes, and maintain strong vendor relationships.
- Ensure timely communication with suppliers regarding system issues, fare problems, and booking failures.
- 6. Process Improvement
- Analyze operational gaps and introduce process automation or system enhancements.
- Optimize workflow efficiency, reduce costs, and improve profitability.
- Lead implementation of new tools, technologies, and travel systems.
- 7. Reporting & Compliance
- Prepare daily, weekly, and monthly performance and financial reports.
- Ensure compliance with IATA regulations, company policies, and audit standards.
- Oversee BSP, ADM/ACM handling, and ticketing controls.
- Ensure proper documentation, inventory management, and data integrity.
- 8. Cross Department Coordination
- Work closely with Finance, Sales, IT, HR, and Marketing to support business goals.
- Assist the sales team in preparing proposals, corporate onboarding, and operational planning.
- Support management in strategic decision-making.
Team Leader (Corporate Travel Operations)
Godoba Trip by click
Muscat
08.2024 - 03.2025
- Responsible for supervising daily travel operations, supporting staff, ensuring service quality, and meeting business targets. This role requires strong leadership, excellent communication skills, and solid knowledge of airline ticketing, hotel bookings, GDS systems, and travel industry processes.
- Corporate Travel Services & B2B Booking Solutions Godoba
- Key Responsibilities
- 1. Team Management & Leadership
- Supervise and guide travel consultants on daily tasks.
- Allocate workloads, monitor productivity, and ensure team performance targets are met.
- Conduct regular team meetings, coaching, and performance evaluations.
- 2. Operational Management
- Oversee airline ticketing, hotel reservations, reissues, refunds, and travel documentation processes.
- Ensure accuracy of bookings across GDS (Sabre/Amadeus/Galileo) and B2B portals.
- Monitor queue management, quality checks, and adherence to company SOPs.
- Coordinate with suppliers, airlines, and internal departments to resolve operational issues.
- 3. Customer Service
- Ensure high-quality customer service delivery by the team.
- Handle VIP clients, complaints, or difficult cases when required.
- Maintain strong client relationships and ensure timely resolution of issues.
- 4. Reporting & Compliance
- Prepare daily/weekly/monthly operational reports.
- Ensure compliance with IATA, company policies, and industry regulations.
- Maintain documentation, financial accuracy, and audit readiness.
- 5. Training & Development
- Provide training on GDS systems, booking tools, customer service, and company procedures to the team.
- Identify skill gaps and implement development plans for the team.
Travel Executive – B2B Operations (Travel Agency)
Khimji Ramdas LLC - House of Travel
Muscat
01.2023 - 08.2024
- I am responsible for managing business-to-business (B2B) travel accounts, ensuring smooth booking processes, and providing excellent service to corporate clients, travel agents, and partners. This role requires strong knowledge of airline ticketing, hotel bookings, GDS systems, and travel operations.
- Key Responsibilities
- 1. B2B Account Management
- Managed over 200 IATA and non-BSP agents across Oman through the Khimji Connect system.
- Ensure timely and accurate processing of B2B bookings for flights, hotels, holiday packages, and other travel services.
- Act as the main point of contact for B2B partners regarding booking queries, amendments, cancellations, and special requests.
- 2. Travel Operations
- Issue and manage airline tickets, including reissues, refunds, and cancellations through GDS (Sabre/Amadeus/Galileo) systems.
- Coordinate hotel, transfers, and holiday package bookings with suppliers and partners.
- Ensure all bookings are compliant with company policies, IATA regulations, and BSP guidelines.
- Monitor booking confirmations, payment statuses, and operational accuracy.
- 3. Customer Service & Support
- Provide prompt and professional support to B2B partners on booking and travel-related issues.
- Resolve escalated queries, complaints, and service discrepancies efficiently.
- Maintain high levels of customer satisfaction through proactive communication and follow-ups.
- 4. Reporting & Documentation
- Maintain accurate records of B2B bookings, payments, and cancellations.
- Prepare regular operational reports and share updates with the management team.
- Assist in audit and compliance requirements.
- 5. Process Improvement
- Identify gaps in operations or partner management processes and suggest improvements.
Travel Executive
Hamdan Travels LLC
Salalah
02.2019 - 12.2021
- Arranged complete travel solutions including air, hotel, cars, transfers, and sightseeing.
- Coordinated high-level hospitality services for corporate and VIP guests.
- Ensured accurate invoicing, payments, and communication with accounts.
- Provided luxury holiday planning for regional and international destinations.
Travel Executive & Leisure Holidays Consultant
Deluxe Travels WLL
Doha
04.2013 - 11.2016
- Handled full reservations and ticketing responsibilities (front & back office).
- Processed airline ticketing via GDS platforms and ensured compliance with airline standards.
- Managed travel sales, customer service, and payment handling tasks.
- Represented company in trade shows and promoted destinations including Sri Lanka, Maldives, and Seychelles.
Travel Consultant
Classic Travel & Tours (Pvt) Ltd
Colombo
03.2011 - 05.2012
- Handled ticketing, hotel bookings, car rentals, and tour packages.
- Guided clients with destination information, travel rules, and itinerary planning.
- Collected payments and ensured accurate booking documentation.
Receptionist / Front Office Assistant
Qi-Mag Resort
Colombo
09.2010 - 01.2011
- Managed guest check-ins, phone operations, and front-desk communication.
- Handled VIP guests and coordinated with housekeeping and guest services.
Education
Diploma - DFTT / IATA Certified
Louis Preston University
01.2017 - 01.2018
Diploma - Airline Reservation & Ticketing Management
International Airline Ticketing Academy
01.2008 - 01.2008
Diploma - English Language & MS Office
American College of Higher Education
01.2007 - 01.2007
GCE Advanced Level - undefined
Sri Lanka 01.2008 - 01.2008
GCE Ordinary Level - undefined
Sri Lanka 01.2006 - 01.2006
Skills
- GDS Systems: Amadeus, Galileo, Sabre (can operate fluent )
- LCC Portals: FlyDubai, Indigo, Salam Air, Air Arabia, Pegasus, Air India Express
- Corporate Travel Management
- B2B Travel Operations
- Reservation & Ticketing (Full Cycle)
- Customer Service & Complaint Handling
- TRAACS Accounting & Reporting
- EMD Issuance & ATC Refunds
- Group Fare Coordination
- Travel Procurement & Vendor Management
- Team Leadership & Training
- Time Management & Multitasking
- Problem Solving & Decision Making
- IT infrastructure maintenance
- Customer relationship management software
- KPI establishment
- Quality assurance oversight
- Data analysis tools
Certification
Valid Oman Driving License
Languages
English, Arabic, Tamil, Hindi, Malayalam, Sinhala
Hobbies
Cooking, Painting, Music, Gardening, Pet Keeping
Successful Project Completion in My Current Role
Godoba began operations in 2024, and I contributed my maximum dedication and support to build the platform from scratch. After completing one year, Godoba has now become one of the leading travel OTAs in the Oman market. Below are the major projects I have successfully completed:, 1. Sanad Project, Across Oman, there are around 980 Sanad offices, and we provided them access to our OTA system to issue tickets for workers and labourers. To initiate the system, I coordinated closely with the developers and worked on API integration with various airline NDCs such as Oman Air, SalamAir, Qatar Airways, and others. I also monitored the backend system to ensure there were no failed bookings caused by technical issues during the API processes. After thorough testing and resolving all issues, the system went fully live and started operating smoothly., 2. Salalah Project, Currently, I am working on the Salalah Project, which includes developing the B2B platform for travel agencies, corporate clients, and government sectors. This project is ongoing, and I continue to provide full support to ensure its successful implementation.
Key Roles This Resume Fits
- Reservation & Ticketing
- Corporate Travel
- B2B Travel Operations
- Travel Operations Supervising
- Customer Service – Travel
- Airline Ticketing
- Team Leader – Travel & B2B Operations
- Travel Procurement & Coordination
Timeline
Team Leader (Corporate Travel Operations)
Godoba Trip by click
08.2024 - 03.2025
Operation Manager
Godoba Trip by click
03.2024 - 12.2025
Travel Executive – B2B Operations (Travel Agency)
Khimji Ramdas LLC - House of Travel
01.2023 - 08.2024
Travel Executive
Hamdan Travels LLC
02.2019 - 12.2021
Diploma - DFTT / IATA Certified
Louis Preston University
01.2017 - 01.2018
Travel Executive & Leisure Holidays Consultant
Deluxe Travels WLL
04.2013 - 11.2016
Travel Consultant
Classic Travel & Tours (Pvt) Ltd
03.2011 - 05.2012
Receptionist / Front Office Assistant
Qi-Mag Resort
09.2010 - 01.2011
Diploma - Airline Reservation & Ticketing Management
International Airline Ticketing Academy
01.2008 - 01.2008
GCE Advanced Level - undefined
01.2008 - 01.2008
Diploma - English Language & MS Office
American College of Higher Education
01.2007 - 01.2007
GCE Ordinary Level - undefined
01.2006 - 01.2006