Mohamed Naseem
Muscat ,Oman
Summary
Accomplished professional with extensive expertise in territory management, partnership development, and business development. Proven track record in handling customer objections, conflict resolution, and contract negotiation. Adept at sales forecasting, budget management, and CRM proficiency. Skilled in data analysis, market research, and customer segmentation to drive informed decision-making. Demonstrated success in performance evaluation and inventory control. Career goal: To leverage comprehensive product knowledge and pricing strategy skills to contribute to a dynamic sales team. Competitive Sales Supervisor with sales planning and supervision experience. Expertly handles customer complaints and concerns. Offers outstanding leadership, organisation and communication skills.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
Work History
Retail sales representative
Ahmed G. Al Ghamdi & Bros. Trading Co
Riyadh , Saudi Arabia
04.2015 - 12.2016
- Increased customer satisfaction by providing exceptional service.
- Demonstrated product knowledge for enhanced sales performance.
- Boosted store reputation with excellent customer engagement.
- Delivered prompt service to optimize customer experience.
- Assisted customers, improving their shopping experience.
- Ensured neatness of merchandise displays for appealing visual aesthetics.
- Handled inventory management tasks to prevent stock shortages.
- Worked collaboratively with team members to achieve store targets.
Modern trade account specialist
Qualiko (MHP ) frozen and fresh chicken meat
Riyadh , Saudia Arabia
12.2016 - 12.2017
- Increased customer satisfaction by providing exceptional service.
- Demonstrated product knowledge for enhanced sales performance.
- Boosted store reputation with excellent customer engagement.
- Delivered prompt service to optimise customer experience.
- Boosted brand visibility by developing and executing effective trade marketing strategies.
- Secured new accounts for increased market share whilst delivering superior customer service.
- Managed internal databases for efficient record keeping of account details and transactions.
- Coordinated promotional activities to maximise brand exposure in the competitive marketplace.
- Facilitated cross-functional collaborations for enhanced business efficiency and productivity.
- Negotiated contracts skilfully resulting in favourable terms beneficial to company's bottom line.
- Analysed sales reports meticulously pinpointing areas of improvement or further development.
- Directed daily operations to achieve maximum output and reduce costs.
Sales supervisor
Danone
Muscat
01.2018 - 12.2023
- Managed customer queries to improve overall service experience.
- Developed new sales strategies for enhanced revenue generation.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Conducted regular staff training to increase product knowledge and sales skills.
- Reviewed and analysed sales figures, resulting in strategic planning and forecasting.
- Coordinated with other departments to ensure smooth operations.
- Established strong client relationships which resulted in repeat business.
- Implemented promotional campaigns, leading to increased product visibility.
- Supervised the sales team, enhancing their performance and productivity.
- Identified potential markets with detailed research and analysis.
- Negotiated deals with suppliers, securing best prices for products.
- Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
- Collected customer and market feedback and reported information to company leadership.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Organised and coordinated sales team schedules, helping staff meet company and client expectations.
Education
Bachelor of Business Administration - information system
Mansoura university
Egypt Skills
- Handling customer objections
- Territory management
- Partnership development
- Telephone etiquette
- Performance evaluation
- Conflict resolution
- Sales forecasting
- CRM proficiency
- Budget management
- Data analysis
- Product knowledge
- Contract negotiation
- Market research
- Customer segmentation
- Inventory control
- Business development
- Pricing strategy
Languages
Arabic
Native
English
Elementary
Timeline
Sales supervisor
Danone
01.2018 - 12.2023
Modern trade account specialist
Qualiko (MHP ) frozen and fresh chicken meat
12.2016 - 12.2017
Retail sales representative
Ahmed G. Al Ghamdi & Bros. Trading Co
04.2015 - 12.2016
Bachelor of Business Administration - information system
Mansoura university
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