MISHAL RASEEN
IT OFFICER
Oman,Duqm
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Proficient Technologist with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues.
Overview
3
3
Certifications
4
4
years of post-secondary education
2
2
years of professional experience
Work History
IT OFFICER
INCO GROUP OF COMPANIES
Duqm, Duqm
05.2019 - Current
- Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage.
- Maintenance of IT assets, Telecommunication systems, ISPs, websites, Network printers and CCTV.
- Assist with the design, implementation, and support of new software and features.
- Cabling and equipment setups as per the requirement.
- Develop and manage relationships with vendors and clients to integrate and update company technology.
- Configuring & troubleshooting Routers and Switches.
- Provide helpdesk and technical support either by phone, remote access, or site visits.
- Repairing and replacing equipment as necessary.
- Provide training to new employees.
- Ensure system optimization for all technology resources.
- FortiGate firewall set up and management.
- Testing new technology.
- Support multiple offices\sites.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed, modified and repaired software and hardware to resolve technical issues.
Trainee Software Engineer
Spinox Innovations
India, Kochi
07.2018 - 12.2018
- Scoping the requirements.
- Enhancing and updating the codes.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Education
Bachelor of Technology - Computer Science Engineering
06.2014 - 05.2018
Skills
Technical support
Staff education and training
Complaint resolution
Wide-area Networks
Desktop support
Technical issues analysis
Software diagnosis
TCP/IP
Windows 10
Office 365
Networking protocol expertise
Firewall management tools
Enterprise WiFi management
Network security systems
IP address structure
DNS implementation
Network Troubleshooting
Strong troubleshooting skills
New feature testing
IP Services
Excellent presentation skills
Firewall functionality
Network performance monitoring
Firewall technology expertise
Network architecture understanding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Introduction to Service Management with ITIL 4 - Udemy
Timeline
Introduction to Service Management with ITIL 4 - Udemy
09-2020
The Bits and Bytes of Computer Networking - Google, Coursera
03-2020
Technical Support Fundamentals - Google, Coursera
01-2020
IT OFFICER - INCO GROUP OF COMPANIES
05.2019 - Current
Trainee Software Engineer - Spinox Innovations
07.2018 - 12.2018
Thejus Engineering College - Bachelor of Technology, Computer Science Engineering
06.2014 - 05.2018