Mel John Jaramillo
Quezon City
Summary
Dedicated professional with a strong foundation in customer service and a proven ability to maintain customer relationships effectively. Demonstrates exceptional adaptability, leadership, and attention to detail, ensuring high-quality service delivery. Skilled in problem-solving and time management, with proficiency in handling customer inquiries and point-of-sale systems. Committed to leveraging these skills to enhance customer satisfaction and drive business success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Senior barista
Carlito Cafe - Nizwa
, Nizwa Oman
2021.01 - 2024.08
- Performed daily cash reconciliation tasks accurately, ensuring correct end-of-day reports.
- Conducted weekly stock takes, ensuring adequate supplies at all times.
- Managed inventory to reduce waste.
- Trained new staff for enhanced productivity.
- Maintained cleanliness of work area for improved safety.
Store manager
Figaro Coffee Group of Company
, Philippines
2015.04 - 2020.05
- Managed staff rosters, ensuring adequate coverage during peak times.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Streamlined operations to maximise efficiency and minimise waste.
- Monitored inventory levels consistently to avoid stock shortages or overages.
Dining Staff
Tropical Hut - Panay Ave., Quezon City
Quezon City, Philippines
2014.08 - 2015.02
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor in Science - Criminology
Eulogio "Amang" Rodriguez Institute of Science and Technology
undefined
Quezonian Educational College
2007.01 - 2011.01
Skills
- Customer Service
- Adaptability
- Leadership
- Attention to Detail
- Problem-Solving
- Time Management
- Handling Customer Inquiries
- Customer relationship maintenance
- Proficiency in point-of-sale systems
Timeline
Senior barista
Carlito Cafe - Nizwa
2021.01 - 2024.08
Store manager
Figaro Coffee Group of Company
2015.04 - 2020.05
Dining Staff
Tropical Hut - Panay Ave., Quezon City
2014.08 - 2015.02
undefined
Quezonian Educational College
2007.01 - 2011.01
Bachelor in Science - Criminology
Eulogio "Amang" Rodriguez Institute of Science and Technology