Mazin Juma
Muscat
Summary
Experienced and educated customer executive with a passion for exploring various disciplines in the hospitality and customer service industry. Known for being organized, process-driven, and proactive, excels at efficiently handling multiple tasks. Consistently delivers exceptional results, whether working collaboratively in a team or taking initiative on own. Strong verbal and written communication skills enable effective interaction with others. With a decade of experience as a customer executive, provided technical support, training, and assistance to diverse end users. Ambitious worker possessing excellent communication, time-management, and prioritization skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Executive (registration and Billing)
Aster hospital
07.2015 - 11.2022
- Office management and organizing, Professional ethics.
- Enhanced brand loyalty by providing exceptional customer service through active listening and problem solving.
- Developed and implemented customer service policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Working in a Team Environment as Customer Service Agent (call Center Agent for Papa John`s Pizza)
Business Process Outsourcing L.L.C.
02.2012 - 07.2015
- Supervising agents, record keeping, checking invoices and dealing directly with problems affecting the operation.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Education
Ph.D. - Business Administration, Oman
Singhania University
India11.2024
Ph.D. - Business Administration, Oman
Middle East College For Information Technology
Muscat-knowledge Oasis01.2012
High School Diploma -
Ruwi High School
Muscat, Oman07.2009
Skills
- Effectively dealing with people
- Problem modelling and solving
- Data Analysis
- Communication and Presentation
- MS OFFICE
- Exceptional communication
- Teamwork and Collaboration
- Effective negotiation
- Goal-oriented mindset
- Strong empathy
Certification
- 09/2012, Networks course, Sudatel Telecommunication Academy
- 02/2012, 07/2012, Marketing course, The Sudanese International Center
- 12/2012, 03/2013, Administration course, The Sudanese International Center
- 2013, Leadership and Team Management Training, Mazaya Digital
- 2013, Customer Service Course, Development Institute
Languages
English, fluent
Arabic, native
Personal Information
- Title: Academic Researcher
- Date of Birth: 01/22/90
- Nationality: Sudanese
Timeline
Customer Executive (registration and Billing)
Aster hospital
07.2015 - 11.2022
Working in a Team Environment as Customer Service Agent (call Center Agent for Papa John`s Pizza)
Business Process Outsourcing L.L.C.
02.2012 - 07.2015
Ph.D. - Business Administration, Oman
Singhania University
Ph.D. - Business Administration, Oman
Middle East College For Information Technology
High School Diploma -
Ruwi High School
- 09/2012, Networks course, Sudatel Telecommunication Academy
- 02/2012, 07/2012, Marketing course, The Sudanese International Center
- 12/2012, 03/2013, Administration course, The Sudanese International Center
- 2013, Leadership and Team Management Training, Mazaya Digital
- 2013, Customer Service Course, Development Institute
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