Summary
Overview
Work History
Education
Skills
Key Qualifications
Additional Qualifications
Personal Information
Accomplishments
Timeline
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Mazin Alkindi

Mazin Alkindi

Muscat,MA

Summary

To seek a position that will allow me to gain, explore and utilize my knowledge and skills. Thus, gaining valuable professional and international experience and personal growth which would help achieve success and assure maximum productivity in work environment, consequently benefiting my employer to achieve the desired objectives and goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

18
18
years of professional experience

Work History

Call Center Operator

Qatar Airways
01.2010 - 04.2010
  • Using the aviation “AMADEUS” online system to carry out the airline processes e.g., booking, changes of tickets, etc.
  • Dealing with international callers.

Maintenance engineer

Tebodin B.V.
11.2019 - 11.2022
  • Preparation of Information Management Plans (IM plan) as per as PDO latest standards (SP-2065)
  • Preparation of Project Lifecycle Information Plan (PLIP) as per SP-1131 in accordance with project requirements and the information captured in the Project Control Assurance Plan (PCAP) and the Project Document Control register (DCR)
  • Preparation of the Engineering Data Warehouse (EDW) deliverables as per latest standards SP-2142 Project Data Specification
  • Working in e-Tasleem database for EDW deliverables
  • SAP PM Preparation.

Bank Dhofar
01.2012 - 01.2014
  • Tackling issues with online and mobile banking.
  • Resolving issues with debit and credit cards.
  • Using the “FINACLE” banking system to Address customers and needs.
  • Carrying out bank's processes (e.g., loans, opening accounts, online banking, mobile banking, ATM issues etc.)

Infoline (under the Authority of Information Technology)
01.2010 - 01.2012
  • Assisting customers with surfing E-Oman website
  • Managing the allocation of high school students' funding for laptops
  • Spreading awareness among the population about Oman's electronic government
  • Resolving issues with E-Oman machines across the city

Ministry of Defense
01.2006 - 01.2009
  • Tackling issues with online and mobile banking
  • Resolving issues with debit and credit cards
  • Using the 'FINACLE' banking system to address customers' needs
  • Carrying out bank's processes (e.g
  • Loans, opening accounts, online banking, mobile banking, ATM issues, etc.)
  • Assisting customers with surfing E-Oman website
  • Managing the allocation of high school students' funding for laptops
  • Spreading awareness among the population about Oman's electronic government
  • Resolving issues with E-Oman machines across the city
  • Using the aviation 'AMADEUS' online system to carry out the airline processes (e.g
  • Booking, changes of tickets, etc.)
  • Dealing with international callers
  • Carrying out all electricity needs for the Ministry of Defense in different areas in Oman
  • LV/HV Cables
  • Overhead line.

CMMS ENGINEER

MUSCAT ENGINEERING CONSULYANCY LLC
12.2022 - Current
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Coordinated cross-functional efforts to successfully implement new technologies into existing systems.
  • Improved team productivity by providing technical guidance and mentoring junior engineers.
  • Trained and mentored junior engineers, providing guidance and direction.
  • Created detailed reports on engineering activities and findings.
  • Preparation of Information Management Plans (IM plan) as per as PDO latest standards (SP-2065)
  • Preparation of Project Lifecycle Information Plan (PLIP) as per SP-1131 in accordance with project requirements
  • Preparation of the Engineering Data Warehouse (EDW) deliverables as per latest standards SP-2142 Project Data Specification
  • Working in e-Tasleem database for EDW deliverables
  • SAP PM Preparation.
  • Preparation of EDW database and submit to PDO after completing all through SPO project.
  • Tracking the status of project in terms of documentation and tagging is through SPO.
  • Allocation of tagging for project is prepared through SPO.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Led engineering teams to successfully complete projects on time and within budget.

Education

Bachelor of Science (Honors) Computer Network and Technology -

University of Northumbria, Newcastle upon Tyne, UK

Foundation Diploma With Distinction -

University of Northumbria
Newcastle Upon Tyne
04.2001 -

Skills

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Key Qualifications

Network Analyst experienced in desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops and servers. Network administrator talented at resolving highly technical issues efficiently to maintain uptime and increase productivity levels.

Additional Qualifications

  • November 2009, Oman National Engineering & Investment Co., Muscat, using electronic measurement devices
  • September 2006, Ministry of Defense Engineering Services, Muscat, Electricity connectors
  • August 2001, WORD PERFECTS, Wantage, Oxfordshire UK (arranged by Oman's Royal Air Force), English course
  • August 2000, Polyglot Institute Oman, Muscat, summer school English language course

Personal Information

  • Year of Birth: 05/05/1985
  • Nationality: Omani

Accomplishments

    My BSc project is an investigative study on the effectiveness of virtual call centers software and their vulnerability to social engineering. I used the methods of functional testing and questionnaire to investigate this topic. I also explored existing literature in the filed which was a good learning experience to me.

Timeline

CMMS ENGINEER

MUSCAT ENGINEERING CONSULYANCY LLC
12.2022 - Current

Maintenance engineer

Tebodin B.V.
11.2019 - 11.2022

Bank Dhofar
01.2012 - 01.2014

Call Center Operator

Qatar Airways
01.2010 - 04.2010

Infoline (under the Authority of Information Technology)
01.2010 - 01.2012

Ministry of Defense
01.2006 - 01.2009

Foundation Diploma With Distinction -

University of Northumbria
04.2001 -

Bachelor of Science (Honors) Computer Network and Technology -

University of Northumbria, Newcastle upon Tyne, UK
Mazin Alkindi