Mazin AL Balushi
Bawshar,Muscat
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
PT: Customer service manager
Sanad Services center
2024.05 - Current
IT support technician
Royal Navy of Oman
OMAN
2014.05 - Current
Customer service executive, Call center
Military Technical College
Muscat
2020.06 - 2024.04
- Participant in the College Orientation Week Event, First Place for the Information Technology Department.
- Participant in the College Orientation Week Event, First Place for the Information Technology Department.
- Member of the New Student Admission Committee at the Military Technical College.
- Participant in organizing the Scientific Week at the Military Technical College.
- Supervisor in the Employment Tests Committee at the Military Technical College.
PT: Events organiser
C.Genialpro
Muscat
2023.08 - 2024.03
Customer service officer
Sanad Services Center
Shinas
2012.07 - 2014.03
Education
Diploma of Higher Education - Information Technology
Shinas College of Technology
Shinas 2007.09 - 2012.06
A-Levels - Cisco Certified Technician
Middle East Institute for Advsnced
Muscat 2019.02 - 2019.02
International Conference on Aeronauticsl Sciences
Muscat 2023.10 - 2023.10
Cyber Warrior Competition
Military Technological College
2023.10 - 2023.10
A-Levels - A+
OHI
MUSCAT /2015 - /2015
Skills
- Customer retention
- Microsoft office suite
- Relationship building
- Developing cs policies
- Meeting facilitation
- Client relationship building
- HR policies adherence
- IT systems competencies
- Customer service excellence
- Team leadership skills
- Public speaking competency
- Customer Service
- Ethical decision-making
- Training and Development
Languages
Arabic
Native
English
Intermediate
Timeline
PT: Customer service manager
Sanad Services center
2024.05 - Current
International Conference on Aeronauticsl Sciences
2023.10 - 2023.10
Cyber Warrior Competition
Military Technological College
2023.10 - 2023.10
PT: Events organiser
C.Genialpro
2023.08 - 2024.03
Customer service executive, Call center
Military Technical College
2020.06 - 2024.04
A-Levels - Cisco Certified Technician
Middle East Institute for Advsnced
2019.02 - 2019.02
IT support technician
Royal Navy of Oman
2014.05 - Current
Customer service officer
Sanad Services Center
2012.07 - 2014.03
Diploma of Higher Education - Information Technology
Shinas College of Technology
2007.09 - 2012.06
A-Levels - A+
OHI
/2015 - /2015