Mazin AL Balushi
Bawshar,Muscat
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
PT: Customer service manager
Sanad Services center
05.2024 - Current
IT support technician
Royal Navy of Oman
OMAN
05.2014 - Current
Customer service executive, Call center
Military Technical College
Muscat
06.2020 - 04.2024
- Participant in the College Orientation Week Event, First Place for the Information Technology Department.
- Participant in the College Orientation Week Event, First Place for the Information Technology Department.
- Member of the New Student Admission Committee at the Military Technical College.
- Participant in organizing the Scientific Week at the Military Technical College.
- Supervisor in the Employment Tests Committee at the Military Technical College.
PT: Events organiser
C.Genialpro
Muscat
08.2023 - 03.2024
Customer service officer
Sanad Services Center
Shinas
07.2012 - 03.2014
Education
Diploma of Higher Education - Information Technology
Shinas College of Technology
Shinas 09.2007 - 06.2012
A-Levels - Cisco Certified Technician
Middle East Institute for Advsnced
Muscat 02.2019 - 02.2019
International Conference on Aeronauticsl Sciences
Muscat 10.2023 - 10.2023
Cyber Warrior Competition
Military Technological College
10.2023 - 10.2023
A-Levels - A+
OHI
MUSCAT /2015 - /2015
Skills
- Customer retention
- Microsoft office suite
- Relationship building
- Developing cs policies
- Meeting facilitation
- Client relationship building
- HR policies adherence
- IT systems competencies
- Customer service excellence
- Team leadership skills
- Public speaking competency
- Customer Service
- Ethical decision-making
- Training and Development
Languages
Arabic
Native
English
Intermediate
Timeline
PT: Customer service manager
Sanad Services center
05.2024 - Current
International Conference on Aeronauticsl Sciences
10.2023 - 10.2023
Cyber Warrior Competition
Military Technological College
10.2023 - 10.2023
PT: Events organiser
C.Genialpro
08.2023 - 03.2024
Customer service executive, Call center
Military Technical College
06.2020 - 04.2024
A-Levels - Cisco Certified Technician
Middle East Institute for Advsnced
02.2019 - 02.2019
IT support technician
Royal Navy of Oman
05.2014 - Current
Customer service officer
Sanad Services Center
07.2012 - 03.2014
Diploma of Higher Education - Information Technology
Shinas College of Technology
09.2007 - 06.2012
A-Levels - A+
OHI
/2015 - /2015
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